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1600 A St NE Reviews
Read reviews from customers who used our services at 1600 A St NE
Total reviews
138
Average Rating
4.4/5
John was very polite and timely. But even though he ran a “diagnostic” on the problem, it took 3 different parts ordered and 3 different appointments to get the issue resolved. That part was frustrating! But he apologized and was professional. This is to Sears…you might want to train your employees and maintenance crew to use covers on the machines they are working on. The top of my washer has several scratches on it from laying tools and such on the enamel. And, do not like that we can’t TALK to a live person! Not everyone has internet access!!
Gerhardt W,
Customer service response - Thank you for your feedback, Gerhardt. We're glad John was polite and professional, and we appreciate your input on the process and communication.
Sears Home Services on 1759457234407
pat A,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1759193130755
Matt L,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1758504162319
Great fast service
Michael B,
Customer service response - Thank you for your positive feedback, Michael. We're glad to hear you appreciated the great and fast service!
Sears Home Services on 1758502803917
After 3 new icemakers, we finally got one that worked. This marks our fifth icemaker since we purchased the refrigerator in May 2024. Steven was great.
John M,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1757298801730
Teresa E,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1755571491819
Andy N,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1755463007005
John was very nice and professional. He knew immediately what the issue was, got the part ordered, and came back to repair after we received the part. He called ahead both times giving us plenty of notice. I didn’t like that Sears uses AI and has no actual live agents to discuss scheduling with.
Michelle E,
Customer service response - Thank you for your positive feedback, Michelle. We're glad to hear that John provided professional service and communicated well, and we appreciate your input on the scheduling process.
Sears Home Services on 1753230276853
ronda L,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1753066843604
Darby G,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1753066961535
