1600 A St NE Reviews

The repair man was here 10 minutes. He told us that our machine would need a whole new door at 854 dollars and that our door was one piece and he could not get parts for it. We ordered the part online and fixed it ourselves. The part cost 38.88 plus S&H.

Several visits and oven still doesn't work correctly. Tech turned oven on, didn't wait long enough to see if it was working correctly, and left the appointment. Tech set it for 250, and after about ten minutes it was only at 100, he obviously didn't care and just left. Tech damaged the floor in two places. The oven has been pulled out several times by other techs without issue, he took no care in moving it. Tech was very flippant and just going thru the motions. Techs know the oven can't be fixed and aren't even trying at this point. We set a preheat this evening for 450 and after one hour hasn't reached that temp.

Not happy. Waited over 40 days to get a part that they.ordered which was at my home 2 days after it was ordered at the beginning on July. It is now August. Repair was supposed to fix my freezer still not fixed. Refuse to have A&E on my property again.

Horrifying experience very inappropriate man

Dryer now runs very loud and sounds like it is on a dry bearing. This is how it was left after the 2nd repair. It failed two weeks after the 1st repair. I just called in for the 3rd repair. No other service providers for the warranty I have for the product.

Washer repair has been in process since February and guess what it still isn’t fixed it has been 5 months they have been 5 times and we are still having the same exact issues! Won’t rinse won’t spin won’t drain ! I have been using the laundromat since February and have spent over $700!!!! Insanity!

Needed a heating element which costs $85 was going to charge me $485 ! Made me pay $119 when I said no I'm not paying that,i can buy a new one for that much! Will never use them again for obvious reasons!

I’ve told A& E to never send this technician again to my house. Earlier in the year he installed a new ice dispenser part and he forced it into place and it quit working soon after. The next A&E tech that came out said that the last tech in fact had forced it into place and busted the part. Last week when this tech returned to my home after i told a&e to never send him back, I allowed him only because we have been without our fridge for over 8 weeks! Upon entering m home he said in a smirky tone “you broke your refrigerator again?”. He installed the new compressor and it had been making a terrible noise since. Mg husband is a mechanic and he said he obviously didn’t get it tightened in properly because it’s vibrating the entire refrigerator. THIS MAN IS NOT ALLOWED IN MY HOME AGAIN. HE IS LIKELY AWARE THIS ID THE 2nd FORMAL COMPLAINT IVE MADE ABOUT HIM AND I HONESTLY DONT FEEL SAFE ALONE IN MY HOUSE WITH THIS TECHNICIAN.