2415 Sagamore Parkway S Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jaime O
it took like two or three attempts to repair my dishwasher and when they finally got it repaired, they left a huge dent on the front of my dishwasher
Customer service response - We apologize for the trouble you've faced, Jaime. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 21, 2024
Gabrielle M
Don’t use this service they don’t do the job and they are rude and refused to come back and put the right part on ordered random parts they said I had to call someone else to remove parts to get get my money back
Customer service response - We apologize for the trouble you've faced, Gabrielle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 23, 2024
Kim V
The customer service leaves a lot to be desired. Sitting around all day watching the arrival time of the repair tech just keep getting pushed back and back and back is really unnecessary. Your scheduling is very unprofessional. There should never be 15 different homes for your techs to be in in a single day, you need to hire more technicians. I missed 2 days of work to fix this problem and that is unacceptable when the tech I talked to originally and explained what was happening with my washer assured me that the repair tech would have all the parts he needed to fix the problem on the first day he was in my home.
Customer service response - We apologize for the trouble you've faced, Kim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 16, 2024
Lauren K
The technician was extremely rude. He was there for 3 minutes before telling me he could do nothing. He was unhelpful in coming up with an alternate solution. Will never use again.
Customer service response - Thank you for taking the time to bring this to our attention, Lauren. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on July 20, 2024
James C
On going problem with dishwasher leaking. Third visit and the leak is still there.
Jeff M
Please do not send him back. This is second or third time with him. Def do not want his services in the future. Thank you!
Customer service response - Thank you for taking the time to bring this to our attention, Jeff. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 05, 2024
