2415 Sagamore Parkway S Reviews

Technician knew exactly what he was doing! Fixed it super quick!I would rate my technician a 5 stars! My 2 star however was due to the 3 people from customer service that I called to correct my address and all 3 told me it had been fixed and still managed to get my technician the wrong address! Thankfully my phone number was correct! Horrible service from the customer support!

Arrived on time. Explained service requirements. Replaced main PCB At $495. Just found out problem not fixed.

On a Wednesday, I had a repair person come out to my house to look at my stovetop. The repair person said a new burner and igniter were necessary. I agreed to the parts order, paid for the parts and services, and scheduled the appointment for the following Monday. All parts ordered were received by Friday. Monday rolled around and I checked the text to see when the repair person might arrive, only to learn that my appointment had been scheduled for next Monday. Fine. I waited until the next Monday, checked the text, and found my repair was rescheduled for the following Monday. I called the help service number, spoke to AI, and rescheduled the appointment for the next day. The next day, I checked the text, and found the appointment had been rescheduled for the next Monday. I have already paid for the service and received the parts and can not get ahold of anyone to confirm why my appointment keeps getting rescheduled or when it will occur. This service is atrocious and borders on scam-like. Update: A repair person came out on the date rescheduled the third time, and the service was performed satisfactorily. However, when the technician left, he noted that a part was ordered that was not used, and stated it is mine. I went to look up how to return the part and typed in the SKU for the part on the Sears website. I saw that the part was currently "on sale" for $28.67, down from $34.67. I looked at how much was charged to me for the part when initially ordered during the first visit, and confirmed I paid $60.92. Both technicians were friendly and professional, but what an absolute racket to order a part for $60.92 that is not used, and then find out the part costs $34.67 on the website. Maybe the total cost I paid included expedited shipping, but that's really frustrating when the repair date was rescheduled to two weeks later than the originally scheduled repair date. So, if this assumption is true, I paid for expedited shipping that was not needed because of rescheduling not approved by me. Stay far away from this service. Go local.

Impossible to talk to a live representative to get questions answered. Quote was almost $600 to repair my oven. The part cost $130, meaning they wanted almost $470 for a 30 minute job. Very frustrating trying to just get information from them.

UPDATE. If I could give 0 stars I would. I have had nothing but problems. I have a warranty service through Assurant for my washer and dryer and they schedule Sears home service for my repairs. I scheduled the first appointment to have my washer fixed because it was making a loud grinding noise when it was washing. (I could still use it though, it still went through every cycle and operated like it should). It took weeks to finally get a technician to my house. The technician said he did not see anything wrong with it but he changed the belt on it and to call if it kept making the noise. After he left, I ran a small load to see if it still made the noise and it did. So I had to schedule another appointment. Again, it took weeks to get a technician out to my house to look at it. This time, the technician said there was a list of things he had to order and that he would be back the following Monday to put the parts on. The following Monday came and he actually did show up to put the parts on. After he left, I started a small load of laundry. Now, the washer is no longer making the loud grinding noise, but now it is not spinning and the clothes are sopping wet and I have to ring them out by hand. I still have to run it through the dryer at least two times to get them dry. So, I scheduled another appointment. I waited around all day for the technician to show up. He did not show up, but put in the system that he did and that no one was home. (I have cameras at my house to prove that he did not show up). We rescheduled the appointment for today (April 30), just for customer service to tell me that the appointment was not confirmed and that the technician does not have availability today and that it needs to be rescheduled again. Even though I have the text messages to prove that the appointment was indeed confirmed! I have been trying to get my washer fixed since February and here it is almost May and it is worse now than what it was when we started and no one seems to want to fix it! They just keep saying it is a priority and that this is not their normal service.

it took like two or three attempts to repair my dishwasher and when they finally got it repaired, they left a huge dent on the front of my dishwasher

Don’t use this service they don’t do the job and they are rude and refused to come back and put the right part on ordered random parts they said I had to call someone else to remove parts to get get my money back

The customer service leaves a lot to be desired. Sitting around all day watching the arrival time of the repair tech just keep getting pushed back and back and back is really unnecessary. Your scheduling is very unprofessional. There should never be 15 different homes for your techs to be in in a single day, you need to hire more technicians. I missed 2 days of work to fix this problem and that is unacceptable when the tech I talked to originally and explained what was happening with my washer assured me that the repair tech would have all the parts he needed to fix the problem on the first day he was in my home.

The technician was extremely rude. He was there for 3 minutes before telling me he could do nothing. He was unhelpful in coming up with an alternate solution. Will never use again.