1251 US Highway 31 N Reviews

My technician was ok, but the Sears pricing is ridiculous. $209 to plug a riding mower tire.

I would certainly give five stars for “George“ the technician who serviced my refrigerator. Great customer service from him. Sadly setting up appointments and trying to contact Sears since they did not show up on the original day we had scheduled was very frustrating. They make it basically impossible to talk to a “live “person to problem solve. Lastly, the part was no more than a plastic container with some plastic tubes. $250 for the part. Installation was less than an hour and was $400! So, $650 to get my ice maker running again. Half the original cost of the fridge.

Great technicians, very knowledgeable and professional. Awful scheduling by company. Took two months from time of scheduling to completion. Kept getting “Due to unforeseen circumstances your appointment has to be rescheduled“ messages.

Matt, the technician, was fine but overall it was not a great customer experience. The first appointment date we were told the tech would be there between 8am-5pm. At the end of the day we were cancelled and rescheduled for the next business day. This was understandable given we had bad weather come in on day one. The second day we were given the same time window. At the end of the day we were cancelled and rescheduled for the following day. I asked if I could have a smaller window or be put toward the early appointments and was told "no" because the computer schedules it. On day three I was called relatively early in the morning and told the tech would be there in 35 minutes. The tech arrived about 90 minutes later.

Not sure yet due to temporary fix. I’ll wait to see what all is involved with the permanent fix before I rate. I was surprised that my refrigerator wasn’t reset to see if it was going to hold the fix. It still had ‘H’ when I got home. I reset it and will know in a couple of hours if it is working properly.

Very good experience today. My first appointment scheduled for Thursday was a disaster. Stayed home all day and evening no call at all. Saw from text I was next in late afternoon. Then suddenly the appointment was cancelled. No call or explanation no way for me to text or call to check. Very disappointing

The washer was repaired yesterday, but today it is not working again.

He complained the entire time he was here. About manufacturers, about expectations, about being at my home longer and having to cancel his next appointment.