Appointment Lookup
802-552-4364
1251 US Highway 31 N Reviews
Read reviews from customers who used our services at 1251 US Highway 31 N
Total reviews
363
Average Rating
4.3/5
Billie J,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1742956363282
David R,
Customer service response - Thank you for awarding us a solid 4-star rating, David! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1718159896516
I needed to have a little more clarity from home office before technician came to home.
Victoria T,
Customer service response - We apologize for any confusion experienced with our service coordination. Thank you for bringing this to our attention.
Sears Home Services on 1711608960280
Timely service response. Presented a patient & professional manner.
Gary S,
Customer service response - Thank you for leaving a review of our sears appliance repair . We are glad to hear that you appreciated our timely response and our patient and professional approach. Your feedback is greatly appreciated!
Sears Home Services on 1707287746501
Tech was on time. Came in,fixed issue and done. Thank u that's customer service!
angelia C,
Customer service response - Thank you for taking the time to leave a review. We're glad to hear that our technician was punctual and efficient in resolving your appliance issue. We appreciate your business and your kind words about our customer service.
Sears Home Services on 1707281796154
John solved water problem and the blinking light problem. However after he left, the lights inside the refrigerator and inside the freezer started blinking again.
Bruce C,
They provide good service and technicians are professional when they come out and when talking to someone by phone. The bad side is, I am unable to log in to my acct online so I always have to call and wait on hold to speak to someone. It keeps saying my email is not correct and no one can tell why when I call. To this day, I am still waiting on a return call to figure this out. Sometimes my appointments get rescheduled on days that do not work for household, instead of calling me to pick a day and time. I then have to cancel the rescheduled appt which pushes my repair out further. I value the service despite those issues and happy to have it!!
anita G,
While the furnace is working in part, the backup unit is still not working. Also, the thermostat was charged without notifying me or seeking my approval to do so. The thermostat that was removed was connected to my home security system that I could control from my phone. This change is not wanted. Sincerely William Roberson
William R,
Customer service response - We apologize for the inconvenience and lack of communication, William. Thank you for your feedback, and we recommend contacting us directly to address the issues with your backup unit and thermostat.
Sears Home Services on 1769133749650
Tech was extremely nice and professional but did not fix the issue. He did not stick around to make sure the system work. Now I have to go another 2 weeks without ac in 90 degree weather.
jason J,
Customer service response - We apologize for the inconvenience and discomfort, Jason. We appreciate your feedback and will work on ensuring our technicians verify repairs before leaving.
Sears Home Services on 1755658810482
My technician was ok, but the Sears pricing is ridiculous. $209 to plug a riding mower tire.
Lynda F,
Customer service response - We apologize for the pricing concerns, Lynda. We appreciate your feedback to help us improve.
Sears Home Services on 1752454853405
