2014 Lincolnway East Suite 2 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Larry G
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on February 05, 2024
Linda S
He was on time and answered all my questions.
karen H
Very professional and answered my question. Rate a 5 per text message. I used the maintenance pervention check. No repairs made.
Robert N
RajniKant S
Customer focus & professional. Came on time. Communicated before appointment. Recommended to friends.
Deniese G
Tim M
Cynthia W
Richard is one of the Technicians in our area and we have had him multiple times. I highly recommend him. Overall depending on what you are having service depends on the skill level of the technician they will send out. When we scheduled an HVAC tune-up we were unimpressed with the individual they sent out for that to say the least.
Emily S
Would not even touch the washer and dryer. I bought it and brought it home & plugged it in like normal. Tech said because it wasn’t installed professionally, he would not touch it. Have an electrician come out 1st, then call them back for repairs… I was just diagnosed with brain cancer, starting radiation, mapping of my brain, etc & to come home from the hospital still not able to do clothes! Never again will I buy something from this company- I have never in my life been screwed over like this! How do I spend $1300 on a stackable unit, for it to be trash!? The dryer doesn’t get hot, the washer doesn’t run without the dryer going, & the washer does not drain all the way..now tell me, is that quality or what?? A repair tech that couldn’t touch the power cord? I am so upset!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 21, 2024