1100 S Green River Rd Reviews

We have a Kenmore Elite fridge. We LOVE it but are now aware they are horrible internally- the compressor has had to be replaced MULTIPLE TIMES (about 1x per year)! This is a common thing with them. So I am grateful we purchased the warranty to cover all our appliances, because it would be over $1,000 each time our compressor has gone out. Every tech that has come has been friendly, professional, and knowledgeable. So why did I give 3 stars? I would have given a 1/2 star if it wasn’t for the techs. My answer is two letters… AI. Since there are no humans to talk to, neither us, nor the techs, can explain specific situations and our situation was a specific situation. The last repair on our fridge (compressor again) ended up taking 4 months to get fixed! AI was cancelling our appointments, cancelling our part orders, trying to double charge our deductible and not letting the tech work until it was fixed, and there was NOBODY to talk to and explain our situation. We thought we were going to be out a fridge 2-3 weeks max, so we were using coolers and strategically buying groceries for our family of 6. But living out of coolers for four months, I had to throw out so much food- waste of money and sanity. We didn’t have an extra fridge, but we sure do now in case we have a repeat situation! In a nut shell- having a warranty on all our appliances, including furnace and air conditioner, is nice, because you know something will go out eventually. But be prepared for possible major headaches and long waits!

The repair man was fine. Promise of arrival time was not accurate, I had to cancel a Dr. appointment.

The refrigerator freezer was working defore the visit now it is not.

I will never use Sears Home Service again. They have no regard to the customers time. The price to fix a light in a refrigerator should not cost over $500 dollars. When you can purchase the light a lot cheaper than $182 dollars with the rest being labor. The labor you charge is so over priced for your service. I was always taught that your customer is number one. I feel you need to reassess your fee for the service you provide. Your service tech is not thinking of the customer . I had a message this morning stating I was second in line at 8:00 being the technician would there at 9:32 am and that didn’t happen they actually showed up at 11:40 am. Your customer service sucks.

Terrible!!! The ai fake people could not answer my question. Could not get any answers. I actually cancelled the service because of ai, but the tech came anyway. TERRIBLE!!!

You don’t get live people! Only virtual technicians as they refer to themselves! I had an appointment scheduled today, virtual gal misspelled my street address, next thing I get is a text saying I wasn’t at home sorry they missed me! Not once did I receive a call when tech was at incorrect address to verify! What a joke!

Sears got moved to somewhere, it's now goodwill.

Waited all day long for him to be here less than 15min to tell us that the part needed is not available and i paid $100 for that. I uncovered my freezer vent and still have issues with my ice maker and fridge leak

Do not use this service the information was incorrect and then they couldn't be bothered to refund the $500 they charged me for a part that I never got because a second opinion was able to fix it easily