Very friendly and helpful. He took his time to check out the unit and come up with a solution.

A wonderful young man with patience and passion for his trade and his customers. He is knowledgeable and very kind. Thank you for one of the best customer service experiences ever!

The technician was highly knowledgeable and very courteous and professional. Since he was extremely patient, he addressed all of my questions and concerns with details and examples. He explanations were thorough and complete. Thank you! Thank you. Stay blessed.

He was very knowledgeable and explained everything to me. He was friendly, kind, and very personable. He did a great job repairing my washer.

Technician Kent was excellent in finding our problem...and taking care of it. I will request Kent if we ever have another issue.

experience and friendly tech who took his time and did not rush like he was in a hurry.

I'm glad Brad did our repair. It took 2 1/2 months to get my dryer repaired. My 1st appointment on 2/8/2026 Super Bowl Sunday was cancelled. The 1st tech lubed it and it squeaked the next day. Brad came with a trainee the 2nd time 2/27/2026 and ordered the Dryer Idler #W10837240. It didn't come and AI changed my appointment from 3/13/2026. So no one checked that my part had not shipped. 3/27/2026 I called and AI Couldn't help. I got on an AI chat and had to ask for a live agent. Brett submitted a call back request from Parts Authorities. No one contacted me. 3/30/2026 I noticed on my ticket my appointment was moved to 4/18/2026, the part was cancelled and Bracket #W10837240 was ordered. That's not a typo. The parts have the same part # with a different name. I called again to find out Sears Home Services no longer has live agents. The next day 3/31/2026 I received the part, so I started a chat with Ben to see if I can get an earlier appointment. He didn't see an earlier one, so he escalated it. He said someone will text or email within 3 business days at the most. No one did. 4/13/2026 I was texted to reply 1 to confirm my appointment, so I did. 4/15/2026 I was texted to reply 1 to confirm my appointment, so I did. 4/16/2026 I was texted that my appointment is in 2 days and I have not yet confirmed. I replied 1 for the 3rd time in 4 days. 4/17/2026 I was texted to reply 1 to confirm my appointment, so I did. We thank God that our dryer still worked. 4/18/2026 when Brad took the part off it was fully seized. We called a&e Factory Service since they had repaired our electric range under warranty. I didn't know calling a&e would go to Sears Home Services. It has taken a lot of time and effort to get Sears Home Services to repair my electric dryer. Brad is a great employee. Too bad the rest of my experience wasn't.

Repair work was done and satisfied with his service work

Bradley came and got my problem solved quickly. I was surprised to get same day service.