975 N Green St Reviews

It took over a month and multiple visits for them to finally figure out that it would cost more to repair our washer than to replace it. Actually had one repairman pull up and take a oic of our house then claim we were not home. The one star review is for Donald who finally realized it was beyond repair. We have a Home protection plan so they say they will replace it, but we could have bought a new one several times over with what we’ve paid for that as well as for the minimal fee for every visit.

The technician sat in his truck longer than he was in my home looking at the appliance. Issue was not resolved. If I could give 0 stars I would.

Do not waste your time or money. I had Otis come to my property twice this summer, and both times he told me he couldn’t find anything wrong with my AC unit, despite it consistently failing to cool my home. After requesting a new service call through my home warranty company, a different technician identified the issue within the first 10 minutes. That alone speaks volumes about the quality of service I received. To make matters worse, it’s nearly impossible to reach a real person by phone, and there isn’t even a way to submit a complaint through the company’s website. I rarely leave reviews, but this was genuinely one of the most frustrating service experiences I’ve had. I cannot recommend this company.

This is the worst company I have ever had the experience of dealing with. They were sent out by our extended warranty company. It's always order parts--wait--then order more parts. We finally just replaced our washing machine. We had them come out to pick up the parts they ordered, and they charged the warranty company for installing the parts as well as their labor. Installing parts on a washer that is no longer here! That is quite a trick! Beware--stay away

They didn’t diagnose the issue with the AC- the home is still warm! I would not recommend their services.

A man named Huston from the company came to repair my washing machine. He said if I order a part on amazon and paid cash he would work with me to get it fixed. He said I was only supposed to contact him on his personal cell phone. I ordered the part and he came to repair it but it is not working. He is not answering when I call. He has taken my money and my washing machine is still broken. I can’t believe the company would allow this!

The technician never came. The service was canceled by sears.

Very disappointed with the service. The technician has visited 2–3 times already and keeps ordering new parts on each visit, but the issue still has not been fixed. The problem appears to be a simple fix, but we feel like he may not fully understand the root cause or how to resolve it properly. We have already spent a lot of time on this and would really appreciate getting this resolved as soon as possible.

Technician himself was nice enough. Thats where the one star comes from. The rest of the experience was terrible. Number one, not being able to reach a human by phone is crazy. Number 2 the parts mark up is insane.. OEM parts being marked up over 100% is wild, especially when they still make the part. My biggest irritation of this entire situation, there is no labor break down?! No labor hours? No cost per hour, just a button on the technician phone for "minor repair". Being so fed up with the lack of knowledge of how buisness works, I denied the work and looked up the youtube videos for the parts the tech mentioned. I saved myself over $600 in "minor repair" labor. The job took me 30 minutes and no extra tools then what I had in my garage. While the technician was correct about the cause of my issues, he did lie, saying he tested voltage at the condenser fan and it had 13 volts. He did not, the fan, wires, pigtail, all frozen in the ice caused by the fan failure. This buisness only cares about maximizing profits and praying on those who dont know any better, hence the $129 diagnostic to make you feel locked into the repair. As well as the automated, copy and paste response they will make to this review, "please contact us to get this resolved"