975 N Green St Reviews

Everything was great

Icemaker repair. Friendly service but overpriced part. Once I found the part number, I learned I was being charged double the price I would pay had I purchased on my own. Had to reschedule appointment because they were arriving 1.5 hrs later than outside arrival time and I only found this out because I called.

He refuted the other technician's assessment from Wiliiams Confort Air. It is so hard to know who is telling the truth. We are still experiencing some issues with furnace. We will have it cleaned. But it is 24 yrars old.

Work was done. Cost for 15 minutes of work was way to expensive. 400.00 plus. Costs of parts were escalated as well. Thankful the washer lock works now. We were offered the maintenance option to save a hundred dollars or so. Called around and the stated cost was different, or much less. 40.00 dollars part increased to over 100.00 and la or cost not brokered down. Repair guys were nice. Economics overcharge. Way of the world. 😔

Rescheduled 3 times

Communication with person waiting needs to be much better. We had our air-conditioner worked on and had to be put of our house for over 8 days. The first time we received was from 8-9 am. I was waiting in a hot house and they said updated time 11:40am so I remained in the home. Then the time changed to 12:03, but it was 2:30 pm by the time repairs happened which seemed like 15 -20 minutes He only checked one vent, but the others were not putting out the same as the one he checked. Maybe a more thorough check would have been helpful. He was very courteous and expressed he had a hard time getting in touch with Sears himself. Your automated number is definitely a pain.

Once he was thee he was quite good. Starting at 9 I was told I was the next appt. He finally arrived ⁰about 2

The schedule was way off the planned arrival time and the technician claimed he might not have proper equipment to make the repair. It was repaired fairly quickly. I don't blame anyone for mistakes or expect them to be perfect but when they tell me they might not have equipment for a repair what rating would you give especially after they show up four hours late.

He went right to work after asking about the problem. The Part had already come to my house, so he installed it, checked it and was on his way. Nice, friendly guy.

The washer no longer works