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975 N Green St Reviews
Read reviews from customers who used our services at 975 N Green St
Total reviews
469
Average Rating
4.3/5
Otis the repair man is 5 stars. Sears appliance repair is best case a 3. Can not believe schedules. You get text saying one thing emails saying something different. In total I had 6 appointments between what Otis and Sears said. Otis is awesome and did a fantastic job. Hard to plan work-life around a repair when you don't know if you can count on Sears.
eric B,
Customer service response - We apologize for the confusion and inconvenience caused by the scheduling issues, but are thrilled to hear that Otis provided stellar service. Thank you for your feedback; it helps us improve.
Sears Home Services on 1718158507142
Technition did not confirm job completed nor address the second part of the service request, ice maker dispenser unit.
Scott G,
It took too long three technicians I came out with three different diagnosis been done with this problem since September 22nd I feel your technicians need more training and more customer satisfaction
Cheryl J,
Technician was 3 hours late. Repair took 15 minutes, yet cost $400.
Jesse H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1760316988111
He was terribly rude on his first visit! I actually left a message that he should NEVER be sent to my house ever again!
Samuel O,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1759193130801
Technician Paul D just disappeared! Lyden said he needed to get something out of his Van. It never came back period. Complete scam had me sign a document, but would refuse to let me read it. Basically, said it was just a the service agreement. However, I told him he had to get approval from my warranty company first and provide a diagnostic evaluation before i'm getting approval to start any repairs. He refused to talk to them, lied and said he was going to his Van and would be right back and he drove off! I am not paying for this technician nor his unprofessional behavior!
Ricky H,
Customer service response - We apologize for the trouble you've faced, Ricky. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757298385124
Tech did the job, the dryer worked for 13 days, and I make an appointment but can’t get any one to come back out to look at it again.
Terri R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744592825634
The technician was nice and I give him 4 stars. My housing was dripping however. jI have a cup and will see if that will stop. am not sure why Sears is not what it use to be, but the technician was kind and I am not giving the technician a bad review but SEARS OVERALL. Horrible company now. 1-2 star company.
Lori L,
Customer service response - We apologize for the trouble you've faced, Lori. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727145725055
Howard G,
Customer service response - Thank you for your positive feedback, Howard! We're glad to hear you're satisfied with our service.
Sears Home Services on 1723771892536
My dryer is still not working. A new motor and fan was installed. I believe it was misdiagnosed by the other worker not Mr. Donald. Please get him to come back out and fix this issue.
Anita K,
