975 N Green St Reviews

Rep was at my house for 10 mins, didn’t bring in any tools. He told my wife he couldn’t do anything and that we needed a new oven. Bought a new oven and it didn’t work. The plug was out, which I figured out on my own. Great service!

As far as the technician, Paul, he tried his best. But the original estimate was wrong. Even with buying the waranty, the price was high. Then there were more parts, which Paul was going to throw in. But then the little bumper piece was not available at the 185 dollar price. 185 for a tiny little piece of rubber. Since it was not available at Sears, I was to order it. But the piece I was to get, at other places, was stated as not a accetable for my model number. So no bumper piece, no working oven. What could I do? And customer service, AI only, and "Samantha" denied that Paul had even been to my house two days prior to look at the range and see what was needed. NO PERSON TO EXPLAIN THE PROBLEM TO, only an unintelligent robot. This is not the kind of service I would expect from Sears. I really feel that since we could not get this part as part of the initial estimate, and since I do not have a working oven, I should be refunded all of my money.

Pedro, the technician was phenomenal. The balance of the experience was horrible. Scheduled on line. Tech supposed to be there Monday 20th 8am-12pm. By 3pm, nobody had shown up. No phone call. No email. No text. Just didn't show. I tried to reach out through their Ap, email, and on their on line chat just to communicate with somone..... no way to get a human! Only automated robot option was to reschedule for next day Tuesday 8-12pm. Pedro showed up and diagnosed as a bad fan motor. $160 part and $400 Labor!!!! The diagnosis was 15 minutes. We scheduled for Pedro to come back for install of fan motor on Thursday 8-12pm. Pedro showed up. He did not have the part. The part did not ship to me. Both his Ap and my Ap both showed the part had been delivered, but never was, so....... I tried again to reach a human. No luck. Just robot that couldn't help. I asked Pedro for a contact number for me to talk to a human. He said he didn't have one. So.... we re-schedule yet again for Friday 8-12pm. Again Pedro shows up and he has no part and no part had been shipped to me. At this point, I have no part, my refrigerator has been down for 5 days, and I can't reach a human in customer service. I demand Pedro's cell #, so he and I can communicate when the part actually arrives. As of 3pm Friday, I still had no part, so I texted Pedro. He called me and took it upon himself to go pick up the part from a warehouse, make a second trip to my house that day to help me. Pedro is awesome and this company should be very lucky to have someone that care that much about customers, because I promise you, his company does not. And the kicker as if not bad enough, the installation of the new fan motor took 10 minutes. Remember, I was charged $400 labor. So.... $560 total and an enormous amount of frustration. I feel completely ripped off. DO NOT DO BUSINESS WITH THIS COMPANY. YOU WILL NEVER BE ABLE TO TALK TO A HUMAN. THEY DON'T CARE ABOUT CUSTOMERS, ONLY CORP PROFIT. If anyone at Sears Appliance Repair actually reads this and cares even a little bit about your customers, please call me to discuss. I would love the opportunity.

Otis did a good job with what he was allowed to do! This “A/C Free Tune up” is an absolute joke as he found that my refrigerant pressure was low but could not add refrigerant because he said I would have to call back in to have that done and that I would be charged a deductible fee at that time. He could only point out the problems not repair them. This is a complete scam and Sears is treating clients horribly.

This is the first time I have ever left a negative rating for anything. Technician gets five stars, making an appointment and getting somebody on phone, along with them scamming me with their extended warranty brings their rating to 1 because zero is not available. They told me if I get their warranty for $55/months they would fix the appliance next week. So like an idiot, I did. They then told me I had to wait 30 days and call to make an appointment. This is the second appliance in 6 months that they messed up in a big way. I’m done with them. When I called to cancel their horrible warranty, they told me the cancellation department was off, call next week. IT IS NO WONDER SEARS IS NO LONGER, this division should be the next to go under.

The Tech came immediately for the diagnostic but once the part was ordered and paid for things slowed down. On my second day of a 8-5 window. Yesterday’s reschedule happened at 4:30. You can’t talk to a live person. The chats only give you a few option to cancel or reschedule.

Poor service. Said he was not able to find serial number but it was clearly marked inside the door. Said we should just buy a new washer for a basic repair. $129 dollar spent for nothing. I will now be doing the repair myself.

Pedro diagnosed the issue with my washing machine on 7/23 and ordered parts and scheduled the repair for 7/29. However, no technician came that day and I rescheduled for 8/2. Again, no technician came that day and I once again rescheduled for 8/4. Again, no technician came to repair my washer, and it was rescheduled for today, 8/5. Pedro was the technician that arrived today and my washer was fully repaired in less than 2 hours. I am very disappointed in not being able to chat or call and speak with a person to discuss these issues.

Technician is not knowledgeble and not at all friendly. When customer tells there is a problem, he didn't investigate 100% and problem is still there.

I waited all day for the service technician to arrive on 7/21. I kept checking the map to see where he was. By 445pm an AI text came in that they rescheduled until the 22nd. The times are 8am to 5 pm. I literally cancelled blood work etc waiting for the guy ( Matthew) on the 21 st and at the last minute they cancelled. Today I got a phone call from a different service tech. He was beyond rude and condescending. I have never been trested like that before on a phone call. I told him we will call someone else. Terrible time with your service tech's.