975 N Green St Reviews

We were connected to Sears Appliance Repair through our home warranty for service on our HVAC system, and the experience was nothing short of frustrating and disappointing. Despite receiving multiple email reminders that our appointment window was between 8 a.m. - 5 p.m., the technician, Michael T., showed up at 5:45 p.m. Michael T. "tested" our subcooling levels, asked for his $75 fee, and then promptly got into his van without providing any diagnostic reports with specific numbers. When we inquired about the subcooling number, he vaguely responded with "like 14 ish." This was concerning, as our unit's optimal subcooling level is 10, and we knew from a recent tune-up that it was closer to 3. After going back and forth with our home warranty to send out another technician, we were unfortunately assigned to Sears once again, with Michael T. as the technician. The arrival window kept getting pushed back, forcing my husband to take PTO for the full day. Eventually, I worked with the home warranty to dispatch our service to a more credible business and ultimately canceled the appointment with Sears. Our service today confirmed that the subcooling level was under 3, indicating that refrigerant was required. Michael and Sears could have taken care of this for us weeks ago while he was here if he had an ounce of integrity. Adding to our frustration, Sears operates with an AI-only customer service model, meaning we were unable to connect with a human to request a new technician. Overall, the experience was terrible. I have advised my home warranty company to bar Sears from their dispatch options if at all possible. Unprofessional and untrustworthy, they seem to be just there to collect a service call fee without providing genuine service. Avoid if you can.

The service people were great. The service to get someone out to my house sucked. The person came out to see what was wrong. He ordered a part which was delivered to my house. They scheduled the same man to come back out. It was cancelled 3 times after waiting from 8:30am until they texted me it was moved to another day. My biggest complaint is that we had an F45 error within a week of putting the double ovens in. The rep said he could not duplicate the error so there was nothing to be done. Over several years, it would pop up randomly, always when I needed it most, like Thanksgiving and Christmas. Finally, error codes came up for both ovens and would not clear until it was cool again. It even showed the error and beeped even though the oven had been turned off, but was still warm. That is when I had had enough. I will never buy a Sears/ Kenmore product again. They did not back their product and pushed the responsibility to me in the first couple of weeks. We will spend our money on the next house we are moving to on a more reliable product who backs their products. UPDATE: Even after the fan replacement, I am getting a new code F22. It comes on immediately after turning it on. Within 2 seconds.

Paul Dowdy was terrible tech. Dryer not working. He immediately dismissed it as electrical without actually looking into diagnosing the dryer. Due to his immediate dismissal, I had to pay an electrician to tell me the electrical was fine and it was the dryer. And now they are unable to come back out same day. I attempted to reach out to the local posted phone number, but spent 10 minutes dealing with automated AI garbage before finally reaching a person who could only read from a script and refused to be helpful. What a joke of a company and technician.

Washer still has le error code on it. Technicians are gone. Didn't tell me they were done.

Left washer unhooked and now in have water everywhere. Pics are after 10 towels of clean up

The service technician came out, I told him I needed a belt replaced on my mower. He said it would cost me $419.00 for parts and labor to replace the belt., I thought I was going to choke. I could not believe what I was hearing ,he said he did not have the belt and would have to order it. He charged me $139.00 for driving to my house. I have never been so humiliated in my life. I demand my money back this was a total and complete robbery.

The technician is un qualify to do a repair and lie about the problem in the unit he said the coils were dirt and have debris I am sending photos to show my opinion

This technician came bc my AC was not cooling. The first time he was here, he was very unprofessional and spoke poorly of home warranty systems and eluded to giving preferential service to customers "who were not dicks". He also kept ranting about his personal situation with his ex-girlfriend, and bringing up religion. He could not fully diagnose the compressor because it was frozen, so he put in an order for just the blower. At some point while testing my system he turned on my AC and never turned it off before leaving. After a second visit to complete the blower replacement my AC was still not working. He came back to test and said that the compressor needed replaced, he would put in the claim and be back when the parts came in. A week later, i am shocked to see that my warranty company has decided not to cover this repair because he had told them that I had damaged the compressor by running the AC on a bad blower. This will be a 10 to 15k replacement now that my warranty will not cover even though the compressor was never tested in the first place. On top of everything, I have been without AC for 4 weeks. I have since had a very reputable service provider take over, and found that the heat pump was the problem all along! I will be collecting all documentation of Sears so called service, as well as their correspondence with my warranty company, and sending to my attorney. $15k is not small change for me.

The tech needs to call when on the way like the email says. We work so we need to leave to meet them. They just show up then leave.

As soon as he walked it he wanted the service call paid for ,fine, but he looked at our unit for 10 secs said the coil isn’t hooked up I’ll see what we can do. Then who knows how long he messed with it because when we looked out the window 20 mins later he was gone. We had our dog locked up and he didn’t even say he was leaving so we could let her out. He didn’t tell us next steps, how to fix it, if he fixed it, he just left.