975 N Green St Reviews

I regret using this service, they could not fix my machine instead they created more issues and left with no response from the company. Several calls but only answering machine. The technician were not professional and lack required skills to fix things. I will never recommend them, not at all.

The technician didn’t show up in the morning as promised. I got an email that service was done with a fabricated signature when he didn’t even show up. They called me their truck is broken & they will come after 12, they never showed up because they said the service call was cancelled. This has happened twice when we were given time & they didn’t show up & service call was strangely cancelled.

Left with no options after collecting $100.00 fee as stipulated by Home Warranty of America. Nothing was accomplished other than we gave away $100.00 to Sears Appliance Repair and our fridge still does not work. Only advice was to buy a new one and left before we could understand why claim was denied. Still have no reason why. If you intend on working with this company, at least advocate and or get defined reasons why they will not cover. Waste of our limited time and money.

Tech Jamal was wonderful. But your service sucks. It took a month to get a v repairman to my house after my refrigerator went out. And the part needed was mailed to me the first week. No one to call, only got prompts on phone. Then got repair rescheduled and repairman did not show up and no call. Finally had to go through manufacture to get results.

The technician never came and closed the service. Not a good company to get repairs. Just because you have all online systems doesnt mean you can run a company. Get some technicians to repair the acs

Our AC is still not working after the repair

The washer still does not work

Arrived home w/ the expectation there’d be a/c. Instead, there’s no a/c & no explanation provided as to why there’s no a/c.

The technician fixed my washing machine without first explaining what was wrong with it and giving me a quote to fix it. When he was finished (10 minutes) later I was stuck with a bill that was nearly $400. If I was given a quote prior to fixing it I would have just bought a new washer. Technician said that this problem will continue so I needed to get a new wash plate and that the labor would be the same so for an additional $150ish he could replace the wash plate. I opted to do this since I was already stuck with such a large bill. On the date of my appointment to install the new wash plate the technician didn’t show and did not call. On the rescheduled date the technician said he would be at my house 3-5 hours after my appointment time and then asked if I had the wash plate. Overall, I was not pleased with any aspect of my repair through Sears and I should have just followed my instincts of getting a new washer instead of trying to get it repaired.

This was my worst experience yet with Sears. Technician diagnosed problem with washer on 5/20 and ASSURED me he would return 1 week later to complete the repair since parts needed to be ordered. After 2 weeks with no word or update, I texted and called the number he called me from on the day of diagnosis. No reply was received. When I contacted my home warranty company, they informed me that the parts were delivered to my home. No parts were EVER delivered to my home, and no one told me prior to that call that parts were being sent to my home. With no help from Sears or warranty company, I managed to track the package and discovered it had been delivered 3 days after the diagnosis appointment to a city I have never lived in. I notified warranty company of this, and they stated parts would be re-ordered. After 2 more weeks and multiple phone calls to the warranty company and Sears, I learned from Sears that the technician would bring the parts to my home when he returned to complete the repair. On that call, Sears allowed me to schedule the repair appointment. My repair was finally complete on 6/18, 4 weeks after the diagnosis. My washer is working, but it appears that the technician did not fully secure the outer shell to the machine. There is a space between the shell and the machine in the back, and the machine sits much less stable than it did prior to the repair. I'm glad my machine is working, but I have to be careful not to lean on it so that it does not rock back and forth. This was not a good experience.