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802-552-4364
2 Hawthorn Center Reviews
Read reviews from customers who used our services at 2 Hawthorn Center
Total reviews
237
Average Rating
4.6/5
Insurance claim repair
The technician could not repair, or replace a worn and broken blower switch. The old knob to the blower switch cracked off as a result of normal wear . The insurance company denied the claim because it wasn't determined to be "wear and tear". Also I was required to pay a deductible for no repair and no insurance compensation. The technician gave no information other than the cooktop could not be repaired. Extremely disappointed and will be appealing the insurance claim denial with Home warranty company as well as the Jane Lee with Remax. I paid a deductible to your company for no repair or compensation.
Cheryl Y,
Libertyville, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694641344660
Poor quality of work and response
Ran washer and see there is no movement on rise or spin. It could be drain motor or some other issue but instead of details checking notified warranty company that board it not working. Apart from that hesitate to show Sears company ID card instead saying the company which he is wearing is associated with Sears. Hesitated to detail about it. After asking only wearing shoe covered instead expected him or the person came with him would have done it. Very bad attitude towards client.
Ramakrishna T,
Buffalo Grove, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694219450234
Not Prepared
Not sure why a repair person isn't well equipped with the necessary tools to do the job. Luckily my husband was home and had to use our own tools to remove a piece of trim and when I said it was unreal that he didn't have his own tools he told me that it was my house that wasn't prepared. The first thing he asked for was money as well.
808,
North ShoreCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693608275095
Issue not resolved
Issue was not resolved with my fridge. The only service I got done was having my fridge pushed up against a wall, which I could have done myself, when I requested help with adjusting the fridge doors and making it stand straight. When I brought this up to the technician, he told me the floor of my home was not level, which is false. He also was not able to adjust the fridge doors, which was the entire reason I requested an appointment. This was a huge waste of time and I am extremely disappointed in the low quality of service and lack of knowledge from the technician.
Haitao Y,
Vernon Hills, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1693430967507
Did not fix my refrigerator
I showed him the food that is freezing in my fridge and last week all the food was warm and he said there was nothing wrong with it. Now it's a few weeks later and my food is being ruined from everything freezing. I have to have someone come back out. I've wasted a lot of money on my food.
Sharon G,
Northbrook, ILCustomer service response - Sharon, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692659671764
Horrible
He leafy without cleaning the vent. Ams told us to do to
Mark H,
Lake Zurich, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691453508798
issue dishwasher is loose
steven, i wanted to rate your a 5. but this issue need to be resolved first issue dishwasher is loose not hooked into cabinet
Jeffrey S,
Palatine, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691096496284