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2 Hawthorn Center Reviews
Read reviews from customers who used our services at 2 Hawthorn Center
Total reviews
237
Average Rating
4.6/5
Not a happy camper!
The appointment window for warranty is from 8 to 5. The appointment window for a regular appointment is four hours. I had to take the day off in order to sit here and wait for them to call me at 4 o'clock to cancel. I have rescheduled for this Saturday and had to wait all day again until 4 o'clock when they called to cancel. I was not happy. They finally showed up on Wednesday, came in and told me the part that I need is no longer made for my stackable washer and dryer and that I would hear from Sears in the next 7 to 10 days. This is absolutely ridiculous. There is no one on the website to complain to. And there is no contact information to call. The service by Oscar was just fine.
Lisa F,
Vernon Hills, ILCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1749159598403
Rude
So I am not sure if the technician was unhappy that he had to come out our way last minute because there was a schedule change, but he was quite rude to myself on the phone and. My husband in person. We will not be using sears services again. After taking a day off from work to have our fridge serviced, I was notified via the online system that they had canceled the appointment. This happened about 15 minutes before the scheduled arrival. The first technician was nice enough. He ordered the part and scheduled a return service for one week later. The part arrived to our home three days later. Sears contacted me the day before the appointment and stated again that they would need to cancel because they did not have a part. I contacted them and told them that I had a part delivered. The online chat service said , "oh yes, that is the correct part and we will be out tomorrow ". Really the whole system is very disorganized.
Mina G,
Libertyville, ILCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on 1737153099792
Lacks empathy to solve issue
This is 2nd visit, first visit asked us to remove the air filter to resolve overheating heater. 2nd visit started by saying we are not responsible for this issue. The system may be complicated but technician should not report back saying problem is resolved and ticket closed! The heater is still not working and faults out intermittently.
T,
Hawthorn Woods, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734139610986
service for fridge
terrible, did not fix fridge, said I need a plumber for water line. I did that . I have water to fridge. Problem is in fridge
Cassandra B,
Mundelein, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726782959474
Omar did not show up
The technician did not show up. This very frustrating. He never picks my phone. I am without AC at home since more than a month and you guys don't even care about it and keep delaying this repair.
Shashivrat P,
Buffalo Grove, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723853785101
Worst service ever.
I am neither going to renew choice warranty and nor would entertain Sears technicians. I had a horrible experience with Sears. The guy came to attend a service request for the furnance covered under the warranty. He couldn't locate the point of leakage and I had to actually find it for him which was the drain pipe joint to the pump. He applied a temporary silicon coat on the joint (poor application as the joint leaked right after he left) and assured me he would revisit this week and replace that part as a permanent fix. Today was the revisit and I received a note from Sears that the technician is on the way. I kept waiting till the afternoon and he later on just called on the phone saying he would have to replace both the pipe and the condensation pump as the pipe is not available seperately and what's worst is he says he would have to charge me for this replacement which is flabbergasting as the system is covered under the maintenance. I want to formally complain about both Choice and Sears for this experience. I would give public reviews about this experience on all possible forums
Preet S,
Hawthorn Woods, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723594724476
Worse experience
This guy is completely incompetent, he came to fix my heating issue twice and kept saying I need 4 wires for my nest thermostat, I've had a nest in the place for 4 years which worked perfectly fine, I even replaced the nest with a new unit and had a nest technician come to install it. I was told by nest technician that there's something wrong with the circuit board, but I guess it too hard for this guy to comprehend. Sears home warranty is waste of money
Syed A,
Deerfield, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1701301118797
Oscar G
Oscar Tried to put the blame on Duct and Vents cleaning company. He made us call the company twice. Again he determined that Air Dryer ( Gas) not working and needs to be fixed. Strangely he closed the ticket without fixing the problem Very unprofessional
Venkat G,
Buffalo Grove, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1700088052107
Not fixed the issue
He didn't fixed the issue at all. Spent 2 min only and said everything will work. Very bad service.
Mahesh S,
Vernon Hills, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698525952194
Will not use A&E again!
You gave me a 9 hour appointment window and then canceled half way through. The second 9 hour window the tech showed up to announce that he did not work on the brand appliance that I have, and the brand was on the service request! I will never use A&E again!
Adam M,
Lake Forest, ILCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695419393481