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2 Hawthorn Center Reviews
Read reviews from customers who used our services at 2 Hawthorn Center
Total reviews
234
Average Rating
4.6/5
Technician Great...Sears not so much so.
The technician did what was asked, what he could based on the fact that he wasn't given the information to arrive with the correct parts to fix the tractor. I communicated that one of the primary reasons for the call was to install a correct deck belt. He was not told this so did not have the part. He did give me a few helpful tips and considering the distance he had to drive was a good sport.
David W,
Lake Zurich, ILDishwasher service
Good he explained what was wrong and he told me the next steps
Azza W,
Highland Park, ILBetter explaination of documents is needed
Everything else was fine, he was on time and polite, but he had me sign off on his phone some documents without explaining that one of them was a waiver for any damages done to my home while he was working on my appliances. I never would have signed had I realized. He just said sign these and had me sign something twice or so I thought. Later on I received the email confirmation of the signed documents. This is not the way to do business.
JRomans,
Liberty Ville, ILNear 5
Nicholas was really easy to talk with and seemed very knowledgeable. I was short of 5 stars still having questions regarding my Sears Home Warranty. The AC and Furnace should have been throughly checked out but we spent all of the time at the condenser. There he showed me a number of problems.
Zena D,
Libertyville, ILGood service but needs shoe covers
He fixed my issue but decided to wipe his musty shoes on my rug. I had to clean it after her left
John T,
Lake Bluff, ILRepair of Kenmore washer
Oscar repaired and tested the washer in a very quick and clean manner. He also listened patiently as I recited my reservations regarding an overly computerized and digitalized society, none of which were intended to reflect on his job performance. My only irritation was it appeared that I was unable to schedule the repair at a time of day more in keeping with my own daily routine.
James R,
Libertyville, ILRefrigerator repair
Francisco did an excellent job in identifying and fixing the problem. Job well done!
Yogesh T,
Buffalo Grove, ILcleaning up would be appreciated
I was surprised that Sears was ok leaving three large boxes full of old and new parts at my home. Javier informed me that was not his job, not Sears policy to remove those. Remember I got stood up once and had to wait several days to be rescheduled, then had faulty parts shipped from Sears and so now it's up to me to dispose all of that extra junk. so be it. However, I was dismayed to go downstairs and see black dirt (?) all over the carpet, inside the washer, on top of the washer AND on top of the dryer. Terrible. Overall I have had a very negative experience with Sears. highly disappointed
Michelle A,
Arlington Hts, ILNo resolution
No resolution provided. He said I can't touch this it's my liability. He also said I need to deal with previous company which is not his place to say that.
Vignesh R,
Buffalo Grove, ILTech was good but nearly 5 hours after my CONFIRMED window
Worst service from trying to reach anyone. Could not teach technician, could not reach service center except for BOT. WILL CANCEL MY CONTRACT AND NEVER USE SEARS AGAIN.
Dawn S,
Vernon Hills, IL