Appointment Lookup
802-552-4364
2 Woodfield Mall Reviews
Read reviews from customers who used our services at 2 Woodfield Mall
Total reviews
484
Average Rating
4.1/5
Wasted time & much money. 1st visit said I only needed to order hinges; 2nd guy told me the frame was damaged and irreplaceable. Now I wasted money on two service calls AND have to spend $3500 on a new range. Thanks, Sears.
Marty B,
Customer service response - Hello Marty, Thanks for your feedback. We appreciate the time taken to share it. Thanks for rating your service. I see you gave a one star rating for your recent repair service. We would like more details as to how we can make it a five star experience for you. We value our customers feedback and would like to hear yours in more detail. If you would like to share, please click the following link and complete: https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.ht
Sears Home Services on 1513252800000
It is not working..It broke again in just 45 days. Referigerator and freezer are both not working.
Pradip B,
Customer service response - Hello Pradip, Thanks for your feedback. We appreciate the time taken to share it. Thanks for your patience with the repair of the fridge and freezer. WE would like to assist in getting them both working properly again. Please email your name, address, and telephone # repair was created under to: [email protected] and someone will reach out to you. We look forward to helping you resolve this issue. Have a good day.
Sears Home Services on 1513252800000
Totally unsatisfied. I was out when service arrived, but my wife was home. The technician gave her a song and dance about how the dishwasher was too far from the water heater. The water heater probably had a build up of scale and wasn't heating properly (Funny, that's under Sears' Master Contract. Why didn't you check instead of guess?). Also, we need to run the hot water in the sink to make sure hot water gets to the dishwasher. Too bad I wasn't there to tell him I always run the hot water before starting the dishwasher. The thing worked for years, and now it's not. But Sears is blaming everything but the dishwasher. Maybe it's time to go out of business.
Mark C,
Customer service response - Hello Mark, Thanks for the feedback and the time taken to share it. We thank you for your patience with this repair. If you are still in need of service, please feel free to reach out to us at: [email protected] and someone will contact you regarding this matter. We do value your business and would like to continue to service your home repair needs.
Sears Home Services on 1513252800000
First sent someone that only did maintenance prevention on washers, dryers and refrigerators... we requested a repair technician for our oven which smells like gas when turning it on. This is not the first time we have had this problem with our 1 year old oven. Technician was extremely rude. He acted as if we have never owned an oven before. Problem has not been solved. Will never purchase from Sears again.
Jeanne G,
Customer service response - Hello Jeanne, Thanks for the feedback and the time spent sharing it. We would like to assist you with this issue. If you would like for us to look further into your repair order, please email your name, address, and telephone# repair was created under to: [email protected] and someone will reach out to you.
Sears Home Services on 1513252800000
Usually I am very happy with my maintenance and repairmen, but this time not so much. I had a leak from the dispenser area and the start button wasn't working on my washer, so the Sears maintenance man that serviced my machine on June 23rd ordered parts to replace on the door, including a new hinge thinking the door was out of alignment, and a part to replace a part in the dispenser that he saw was cracked. The Sears guy that came back on 7/10/17 to install the new parts did nothing but complain about why would the other guy order all this stuff, and it was because he was new and didn't know what he was doing. He did install the new parts, but I still have a leak, and now the inside of the window of the door is filled with black crud from when he had the door apart. Not happy with this second service man at all!
Suzi P,
Customer service response - Hi Suzi, Thanks for the feedback and the time taken to share it. We would like to help make sure your washer is fixed. Please email your name, address, and telephone # repair was created under to: [email protected] and someone will reach out to you.
Sears Home Services on 1513252800000
My dishwasher still leaks
Phillip S,
Customer service response - We hate to see this Phillip and would love to take a look and see how we can help. If you would please email the name, address, and phone number associated with the order to [email protected] we can take a look and see how we can help out. We appreciate your business and look forward to assisting you.
Sears Home Services on 1513252800000
Dominador M,
Customer service response - Hello there, Thank you for taking the time to rate our service. Provided the opportunity we will do our absolute best to better your experience. Thank you for choosing Sears. ^CS
Sears Home Services on 1513252800000
Amit S,
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had an experience like this and apologize for any inconvenience we may have caused you in this process. We appreciate your business and hope to assist you in the future. Thanks! - MN
Sears Home Services on 1544788800000
Technician replaced fuse without further troubleshooting. Unit is again not working.
Steve F,
Customer service response - Oh No Steve! We certainly hate to see that this is going on and would love the opportunity to take a look and see how we can help out with this. If you would please email the name, address, and phone number associated with the order to [email protected] and we will be able to see how we can help get things moving in the right direction. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1544788800000
The Sears tech came to connect the dryer exhaust to the outside vent. The dryer exhasut had been inadvertenly disconnected by the previous tech moving the washer and dryer during the repair of the washer. Calls to Sears customer service and a visit to Sears retail stated that Sears would not fix the problem. I had to schedule and pay for a Sears tech to come to the house to connect the dryer exhaust to the outside vent. The charge for that call is $99.00. I am protesting that charge with Sears MasterCharge. I have been a customer of Sears Product Services since the 1970's and most of my appliances are Kenmore. Tom Dallmann
tom D,
Customer service response - Hi Tom! Thank you for taking the time to let us know about this. We would be happy to take a look into that charge and see how we can help get this straightened out for you. If you would please email the name, address, and phone number associated with the order to [email protected] and we will be able to see how we can help out with this. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on 1544788800000
