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  6. 2 Woodfield Mall
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2 Woodfield Mall Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (26 reviews)
Terrific service on my dryer by Charles
September 08, 2023
Overall rating

Charles was polite, knowledgeable, & cleaned up after himself. He explained things well. It was a please to have Charles as our service tech.

Colleen H, Schaumburg, IL

Washer Repair Diagnosis
August 15, 2023
Overall rating

Charles did a thorough job in the repair diagnosis process and the parts were no longer available for a repair, so a replacement was recommended with the warranty company agreeing to provide an authorization amount.

Bill S, Rolling Mdws, IL

Need closer time window
August 14, 2023
Overall rating

Website said repairman had all the parts in the truck. He had to order part by mail, causing one week delay. Repair window was 9 hours, which is unreasonable. Sears. Can do better.

Mike K, Schaumburg, IL

Good service
August 14, 2023
Overall rating

Arrived promptly and was professional and efficient. Answered questions helpfully.

Phil, Hoffman Est, IL

Thank you Jamil.
August 12, 2023
Overall rating

Jamil did a great job, figured out the issue and fixed the problem which a local tech I hired couldn't figure out. I wasn't home still was kept well informed on the tech arrival and repair progress. Also loved the seamless online payment option. Thank you Sears HomeServices.

Arun, Schaumburg, IL

Dishwasher repair
August 09, 2023
Overall rating

Pleasant and got right to work an asset to Sears. Quickest call that I have had.

Dianne D, Rolling Mdws, IL

Referigerator repar
August 09, 2023
Overall rating

Excellent service provided by Jorge, on time, answered all questions and explained everything

Tikam B, Palatine, IL

Great service
August 09, 2023
Overall rating

Pleasant, courteous worked quickly to install the new parts, testing the machine under different loads to see if the problem has been solved

Debbie D, Palatine, IL

Ibrahim Was Great
August 09, 2023
Overall rating

Ibrahim was great and his service was wonderful, but the scheduling process was very frustrating.

Tony E, Rolling Meadows, IL

Polite technician
August 08, 2023
Overall rating

This is the third technician visit. It appears the ice maker that was compatible with this appliance is no longer available which makes the refrigerator unrepairable. Please notify the warranty company so we can get the refrigerator replaced as it is quite old anyway.

Marcia M, Hanover Park, IL

Average Rating: 4.5/5 (26 reviews)

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