2 Woodfield Mall Reviews

Technician was very nice, patient, knowledgable, answered all my questions and fixed problems.

Oscar and Arturo were great They knew all about our washer and dryer and our heating boiler and hot water heater. They explained how to better use them They each made adjustments and cleaned parts that made them run better God willing, We should be set for the winter Thank you

The dryer stopped heating after one load following a repair of a service call on Tuesday morning, 5/20/25. Service technician, Oscar, arrived on 5/21/25 and replaced the thermostat switch that was originally replaced the previous day. This was completed in less than an hour and he dyer is up and running again. His expertise is a plus for Sears Appliance Repair.

After a very rough time trying to get the dishwasher fixed, Steven was very clear that it’s not possible and set us on a path to get it replaced.

When Oscar first showed at my place last week he showed knowledge, integrity, and professionalism by refusing to install the replacement part ordered for my washer, stating that the part appeared to be used and defective. He immediately ordered a replacement part. However, the day after Oscar appeared, I cancelled the repair and the repair contract, and purchased a new washing machine. Nonetheless, Oscar appeared on Monday, March 2, 2026, to install the replacement part. He inspected both the part he deemed defective and the unopened replacement part and departed with both, refusing to provide me with a receipt or to allow me to photograph him leaving with the 2 pumps. I appreciate the effort he will be providing to ensure that the returned pumps are processed correctly and that I get a credit for everything except the problem analysis fee. I look forward to using Sear Home Service in the future for my other Sears/Kenmore products.