2 Woodfield Mall Reviews

Nobody ever showed up. I kept getting updates that a technician was on the way but they never showed up.

Technician came to our house, looked at the job and said he would need someone to help him fix it. Turns out he lied and just said we weren't at home when he showed up, and since Sears is fully AI supported, there was no customer service agent to talk to make him come back. Never using Sears again

Sad day using what years ago was a great service

Please don't buy this service I scheduled appointments FOUR times and every time they never showed up. Costumer service sucks. Never buy service from here.

They wanted near $480 to repair a part that we can buy as part of a repair kit for $40. These parts should have been put in when they replaced the motor a few months back. I have no idea as to why they are charging so much. Won't be calling them again. Total ripe off.

Clint was amazing but my experience with Sears service was terrible. They cancelled my appt 4 times and rescheduled when they wanted to. It was going on for 3 and a half weeks. Hardly ever got to speak with a real person. All AI. Never called back so when I actually spoke to someone they just kept transferring me to another dept. Each technician had a different opinion and the only real help was Clint. He was very proficient and repaired the washer when the rest of the technicians could not. I would not recommend Sears service to anyone.

You can’t get an actual person on the phone when things go wrong. My tech went to the wrong address and I paid him. I can’t get a refund . I was hung up on and now it’s impossible to get a customer service agent on my phone. I assume the number is blocked and all I get is AI agent. Horrible…very frustrating. Scripted foreign call center service. The worst. Sears was a trusted name , now it’s just a purchased name to fool the public into thinking they will get good service. Sad

Peter my technician was a very nice person, so I don't want this to be a reflection on him, however, overall, I am extremely dissatisfied with the service of this call. First, when I made the appointment, I wanted to talk to a live person to get a ballpark estimate for replacing the gasket on my front load maytag (you are now an AI operation, so no option to actually speak to an individual). Had I known that it would cost over $700 (with $400 of that as the service fee for a 30 minute job!!), I would never even have booked the appointment. So now, I had to pay $129 for the service call that took all of 5 minutes - again, had I known potential cost I would have not scheduled - I can buy a new machine for what you want to charge - honestly, you should be ashamed of how you operate your business. I have used you in the past, but I will never use you again. You have just lost a customer!!!!! I can only assume you operate like this on purpose, to rip off your customers.

The experience was terrible. First of all, Sears charged $129 for diagnosis while other providers charge $60 to $80. They gave me a quote for $500 to replace hall sensor. They said the part was $200 while it was $9 on Amazon. Other providers quoted $250-$270 for the same repair including the part which they said was about $20. As an ex Sears employee I was very disappointed with the overall experience and will never use Sears Home Services again.

I think this is the first one star review I have ever written. DO NOT USE THIS SERVICE! We purchased the home appliance warranty. A couple months in, our washer started making a loud noise. We had a tech come out. He said we need a new transmission. One was ordered and when it arrived the technician came out to install it. He did not have the right tool for the job. So rather than calling for help or returning another time to do the job correctly, he improvised and cracked the wash tub rendering the washer useless. Despite the fact that this loss is due entirely to Sears’ incompetence, the company has slow rolled approval of a replacement washer. I have spent countless hours on the phone trying to expedite this claim to no avail. DO NOT USE THEM!