2 Woodfield Mall Reviews

This ui the worst business experience I have experienced. I have their protection plan and used their AI scheduler to make an apt. Was told the technician woukd handle the plan details. The technician called to say he was on his way and that he would have to collect the deposit. I told him I have the protection plan and he told me that due to the way the AI bot scheduled that he could not complete the repair under my plan. I had to call back five different times and speak with eight different people to get a repair appointment scheduled after they did not adhere to the time I had scheduled for the second appointment I made. Repair was scheduled for today and they automatically withdrew the deductible amount for my account twice now AND JUST CANCELLED MY APPOINTMENT AGAIN🤬🤬🤬🤬🤬 If you don’t have their protection plan, you can make an appointment for anytime during the day you want however, if you’re paying for their protection plan and are a “loyal” member, they expect you to sit at home from 8 to 5 waiting for somebody to show up......and then they cancel time and time again.

Scam? Charged for $189 to tell us they didn't have a part on the truck...we told them the model and what was wrong, so they should have had a simple part. They came back but without the part. We ordered online and installed ourselves. Note: this was for Sears Home Services, but this is the location Google provides on a search.

The WORST customer service. We called several times a week for 6 weeks because our oven was never delivered and installed. We were lied to over and over again and heard numerous excuses and stories. Thanksgiving is cancelled this year because the oven is still not here. TAKE YOUR BUSINESS ELSEWHERE. Anywhere else.

I needed my washing machine fixed and my window of repair time was from 8-12 pm and my window kept getting pushed back all day long. At 5:30 pm, I received a call saying the technician was still 45 minutes away and if I still wanted him to come yet tonight or if I wanted to reschedule to a different day either Friday or Monday (this was on a Wednesday). I ultimately cancelled the appt because I had already been waiting 6+ hours for the technician and had to put my entire day off on hold waiting for him. I was very displeased with the customer service.

Update 10/01 - the "owner" replied to call back to resolve the issue and provided same generic phone number that I called 10 times already before. Avoid! Took prepayment for service and never did the service! The tech came for scheduled dryer repair appointment. Sold me the maintenance cleaning for both dryer and the washer, said that he needs additional parts, took prepayment for parts and future repair work (more than $500) and scheduled new appointment latter in the week. The 2 out of 4 parts never came. Sears has not been able to let me know when the parts would be available. Based on that, Sears is not able to complete 6 they will not return my prepaid money after 5 calls and promises they would. It has been 8 weeks since the original appointment in July and 4 weeks since they promised to return prepayment. Every call is 1 hour wait with transfers back and force and empty promises. Avoid and look for some other company.

If I could make it -10star I would have done that. This is the worst possible service I have experienced in 30 years, They took money didn't repair, make a working system stop. The AC was less effective earlier now its not working. They are a scam.

This company was supposed to replace my air conditioning system. However, they were very hard to get a hold of and after weeks of waiting, through some very hot temperatures, I was told they don't work on my type of system. I would not use this company again!

I asked for the technician to wait. He was tied up in traffic and the technician could not accommodate us. I tried calling the technician on the number that he called from and he didn't answer. I left several messages and he never called back. I do not like this company. I will not recommend this company to anyone. Thank you

On 06/22/2024 had home Air Condition inspection. Sears Home Service technician arrived and after inspection he stated that my outside AC condenser and inside AC coil is failed and needs to be replaced. Week later when i called to Choice Home Warranty about AC repair status they stated no inspection information has been received from Sears Home Service. Next day i called to Sears tech Jaylin who originally did AC inspection and he asked me to send more pictures of failed AC condenser and AC coils. Until today no Response form technician Jaylin. And its been already 3 weeks since initial inspection. No Trust TO Sears Home Services !!!

Very disappointed **** technician just left cost 119.00, Heart is no longer available.And I asked the service center about that part.They could have told me on the phone, did feel like a scam...119.00 this would be a A −0 star.