2 Woodfield Mall Reviews

It's been 6 months now and my refrigerator is still not working properly. I've had at least 8 separate appointments with Techs to come out and have had my compressor replaced twice, the freezer evaporator replaced, the freezer defroster element replaced and finally the control board was replaced. Some of the items replaced did help certain issues but other items did not resolve any problems and in fact caused new issues. Currently my refrigerator works but still does not hold the correct temp in either the refrigerator or freezer. The refrigerator is set to 34 degrees but when I and the tech takes a manual temp check it's over 40 degrees. The freezer is even worse. I have the freezer set to -2 degrees but a manual temp check shows it above 20 degrees. And since the freezer is not cold enough the ice maker won't make ice. At this point, all these issues are laughable. I've asked Sears numerous times that they need to rectify this problem since my refrigerator is a little over 2 years old and is basically unusable. I've asked that they replace my refrigerator but all I get in return is that they will have a tech come out to look at it. I've missed numerous days of work and spent over $500 to fix a fridge that obviously can't be fix. After reading my history of repair, I've even had a couple of technicians tell me (unprovoked) that it would have been easier for Sears to just replace my refrigerator and it would have saved everyone time and money. I'm extremely disappointed at how all this turned out and will never buy anything from Sears or a Kenmore product again.

The cashiers here are not slow at all it took them 40 min to serve line of 3 , really terrible service slow and rude

Zero star and I hope the whole Sears closes down. What horrible service and I tell you I won't use your company again. So my dryer had the F-01 error. To fix this it was supposed to be the small control board replacement at a cost of $137 seats part - Sears 8571916 and labor. The technician said sorry the cost is going to be $650 I told him that the part is $137 you already got me for $74 and and so if you want to screw me a little more I would have paid you another $50 but no they wanted $650. The dryer cost $400 and they wanted to try and take me for $650 I am going to leave a BBB complaint and also I will fight to get my $74 as they just basically took advantage of me. Do not use them find a local diy man and get them to do it. The more people don't use Sears then hopefully they will completely close down so others do not get taken advantage off.

I call sears appliance repair, 3 times in past month to my new house for change hose that connects to washer . They came to my home and charged $79,$99 for didn’t finished. Specially the guy last week came to home, stay in my apartment about 10 minutes, He said “ call the plumber not us” and charged $99. This is horrible. I won’t call sears anymore.

Failed to repair the problem, like nobody came to service the refrigerator, what a waste of my time and the Techs. time.

I had a warranty but when I called, they wouldn't send someone out. Once it expired, the dryer broke completely and suddenly there was no record of my call. They won't stand behind their protection plan, and the customer service is awful. Very rude.

Very disappointing, technician ordered parts that were not needed. making the repair to take much longer to complete. ordered electronics board which was not needed making the repair time go 2 weeks, for an ignitor which should have been a truck stock item. very bad service will not buy from sears again. technician Charles L. watch out for that guy, very bad service.

After making several calls to find a place to have my sewing machine repaired and using links on the website, I found all avenues led me to an auto center 20 +miles from me.

I would not recommend Sears as a store to purchase and no-no-no to their service repair dept. I had issues, of course, with their product and call for the technician to come and check. John, if I remember correct, came said he can’t see what’s the issues, it even trying to unscrew something it etc, also said to take off my wall , so he would have better access, and asked to pay $100 . I said I won’t because he did t say a work about the problem, estimate etc. now seated pit is on collection for not paying $100 just for visiting our home and giving an advise to ruin the wall.

I was told the upfront fee was $89 to evaluate the cost of repair. I asked if I would be told the actual charges PRIOR to any repairs being done. This was NOT done. The repair technician examined my washing machine. He then went to his truck to retrieve a part. He replaced the part and then handed me a bill for approximately $350.00. I was stunned. I tnen handed him the 20% coupon that I was emailed when placing my request. The repair technician said he was not familiar with this and didn't know if was valid. After a few minutes of doing an on line transaction on his phone, he said the new total would be $297.58. I paid this but in protest. I will not call Sears Appliance Repair in the future.