2 Woodfield Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
leonor S
The technician of 8 to 12 Omar was great. But the technician for the 1:00PM TO 5:00PM appointment never came, and is impossible to communicate with your computer answering service
Customer service response - We're really sorry to hear about your experience, leonor. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on September 12, 2024
Mr M
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 28, 2024
Krupal S
Juan was very thorough and helpful.
Customer service response - Thank you for your positive feedback! We're glad to hear Juan provided thorough and helpful service.
Sears Home Services on August 26, 2024
Jack W
Nicholas is well trained in HVAC and has provided me with complete satisfaction with his repair of my AC unit. He had to obtain parts but returned in only a few days to complete the repair. I can honestly say that even though I have had a maintenance agreement for almost 50 years, Nicholas is probably the best technician I have encountered during that time.
Customer service response - Thank you for sharing your positive experience with Nicholas and his expert HVAC repair services. We are thrilled to hear he stands out as the best technician you've encountered in nearly 50 years.
Sears Home Services on August 12, 2024
Melinda M
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 11, 2024
Deb C
Customer service response - We appreciate the 5-star rating, Deb! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 06, 2024
judy W
Dallas was great! BUT Now dryer closes but dryer does not start! What do I do now? I NEED A RECALL APPT THURSDAY MORNING PLEASE
Customer service response - Thank you for your kind words; we're thrilled to hear you had a great experience with Dallas!
Sears Home Services on August 05, 2024
Raymond M
tech new from the "get go" how to fix my problem and DID the same visit
Customer service response - Thank you for acknowledging our technician's expertise and efficiency during your service visit. We're thrilled we could resolve your issue in one go!
Sears Home Services on August 04, 2024
Sam L
On time, pleasant and professional, and knowledgeable technician. They were able to diagnose and repair our dryer in less than 30 minutes.
Customer service response - Thank you for your positive feedback! We're thrilled to hear our technician was able to efficiently resolve your dryer issue.
Sears Home Services on August 04, 2024
Danny B
Great service by Victor C. Very knowledgeable and took the time to explain the issue. Switching over my home Warrenty after this experience!
Customer service response - Thank you for your kind words! We're thrilled to hear Victor provided such great service and appreciate your decision to switch your home warranty to us.
Sears Home Services on August 04, 2024
