2 Woodfield Mall Reviews

The repair technician was very pleasant and shared, actually showed me, with me what needed to be cleaned and why. that day he conducted regular maintenance service on my washer, dryer and refrigerator. I gave him only 4 stars because the door on my dryer is still loose even after I specifically asked him if he would tighten it.

Service technician arrived on time, fixed the 2 stove burners that would not light, and explained to me what he did.

On-site repair guy, Dave Smith, was great. Found problem right away and got parts and returned to install them the same week. Polite, efficient and timely. Only reason to withhold 5th star on this review is that the online rep wanted me to "wait & monitor" the problem for a few days before dispatching a repair tech. I understand the reluctance to send out a truck unnecessarily but, in my experience, appliances don't magically heal themselves if I watch them while they don't work and the reason I have a Maintenance Agreement is that I want the appliance fixed when it stops working.

When placing the service request, the phone representative pushed a home warranty sales pitch aggressively. Outside of that, the technician was quick and knowledgeable in the appraisal.