2 Woodfield Mall Reviews

On-site repair guy, Dave Smith, was great. Found problem right away and got parts and returned to install them the same week. Polite, efficient and timely. Only reason to withhold 5th star on this review is that the online rep wanted me to "wait & monitor" the problem for a few days before dispatching a repair tech. I understand the reluctance to send out a truck unnecessarily but, in my experience, appliances don't magically heal themselves if I watch them while they don't work and the reason I have a Maintenance Agreement is that I want the appliance fixed when it stops working.

When placing the service request, the phone representative pushed a home warranty sales pitch aggressively. Outside of that, the technician was quick and knowledgeable in the appraisal.

Our Maytag dryer wouldn't spin. A&E (used to be called Sears), arrived on time and identified the problem in about 10 minutes. A metal strap that holds the filter came loose and got stuck in the fan attached to the motor - stopping it from spinning. Peter removed the item, and all was good. So the service was great - 5 stars. The telephone service call scheduler pushed very hard for a service contract for all of our appliances, but I expected that. Most companies do that these days. The bad/irritating problem was the "automated" followup system which 3 times in 3 days texted me to say my appointment wasn't confirmed unless I responded with a "1", which I promptly did every time, yet it kept saying I wasn't confirmed. Finally, on my appointment day (Monday) at noon, I got a message confirming my appointment for Tuesday, but using Monday's date. I almost laughed at it. 2 hours later Peter arrived and repaired the machine. We're it not for the awful back-office systems, this would have been a glowing 5 stars.

Tech did a great Job very professional and pleasant and respectful

A nice repair man. Visit did not fix the dryer.

The service guy suddenly showed up, I was not ready and asked him why he did not notify me in advance of his arrival as usually they do. He replayed he was calling and showed me a number that is not mine, but he claims it was given to him. To get in, he was banging the door, and he was not kind servicing my appliance. I have my doubts about the quality of the job done

Dissappointed on the first round of repairs. Repairman tore down the dryer and once done, He left a indentation in the wall and never said anything. He tore a hole in the dryer vent and never said anything. I had to run around to get parts on a Sunday night to fix the dryer because the lint and hot air was blowing around in the laundry room. Obviously, he never even checked it was correctly done. He had to order parts for the washer. Parts arrived and a new tech came out to install the parts only to find out that the part was for a different model number than what we have. Needless to say, not all of the parts could be properly installed. Second technician was able to get the washer up and running.

The service repair person was great. I was sent a part prior to the repair date that was a different color than the color of my machine. He even double checked with the company to make sure my color was truly not available before installing the replacement part. The service is always top notch, but this is the 3rd time I have had to replace the same part on this machine.