2 Woodfield Mall Reviews

The service guy suddenly showed up, I was not ready and asked him why he did not notify me in advance of his arrival as usually they do. He replayed he was calling and showed me a number that is not mine, but he claims it was given to him. To get in, he was banging the door, and he was not kind servicing my appliance. I have my doubts about the quality of the job done

Dissappointed on the first round of repairs. Repairman tore down the dryer and once done, He left a indentation in the wall and never said anything. He tore a hole in the dryer vent and never said anything. I had to run around to get parts on a Sunday night to fix the dryer because the lint and hot air was blowing around in the laundry room. Obviously, he never even checked it was correctly done. He had to order parts for the washer. Parts arrived and a new tech came out to install the parts only to find out that the part was for a different model number than what we have. Needless to say, not all of the parts could be properly installed. Second technician was able to get the washer up and running.

The service repair person was great. I was sent a part prior to the repair date that was a different color than the color of my machine. He even double checked with the company to make sure my color was truly not available before installing the replacement part. The service is always top notch, but this is the 3rd time I have had to replace the same part on this machine.

No problems at all with serviceman or service. Felt very comfortable with him in the house and I felt he did a good & thorough job. BUT, took a couple of weeks before there was a opening...fortunately had another TV, otherwise would have been VERY disappointed to be without TV for almost 2 weeks. Also, appointment was scheduled from 8 to 12...because of overbooking, did not arrive until after 2:00. So waited at home all morning for nothing. Oh well. That's life. At least it's fixed now and working good.

The technician worked promptly and efficiently. He was courteous as well. My only concern is the time it took to secure the replacement parts.

Completed standard trouble shooting steps available online and then said he didn’t know what to do. No solution provided

Oscar was great but Sears Appliance Repair is not. I was scheduled last week and they rescheduled me to this week. That’s two days off of work. It is also the 4th repair attempt. The 2nd attempt was not necessarily their fault because the part shipped to me arrived broken. But it’s been 4 weeks to get this fixed and 4 days off of work. Try to speak to a human and they send you into an AI loop and keep referring you to their website. This is not just for my washing machine, either. I have an oven that is still under repair and I’ve been put off twice already . Let’s see if they come on this third appointment or if they reschedule me at the end of the day again.

After 5appointments, our repair man was wonderful, but the scheduling was aweful. He came the second appt. and found that the part Zline shipped us was faulty. He made an appointment for May 3rd, but the AI app did not follow through even though I got reminders everyday. No on showed the first appt. and the third. the make up appointment was canceled and finally May 9th Nelzon came to fix the stove. He is wonderful and should get a bonus for his abilities and personality.