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2 Woodfield Mall Reviews
Read reviews from customers who used our services at 2 Woodfield Mall
Total reviews
484
Average Rating
4.1/5
Christine P,
Customer service response - We're really sorry to hear about your experience, Christine. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1728192443088
Lisa S,
Customer service response - Lisa, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1717396452310
The tech was nice and cared about cleaning up after the work was done when he finally replaced the necessary part for my stove. History: a week before Christmas eve I smelled gas when the oven was on. It still lit up but the strong smell of gas lingered. I scheduled an appt for the 18th but when I went to confirm on sears a&e call, they automatically changed it to the 23rd of December, 1 day before I was hosting Christmas eve dinner at my house. Unfortunately, tech initially ordered the wrong part and sears a&e has zero ways to get in touch with an actual person who could have escalated this issue as I noticed he put the wrong part on my order 3min after Left my house. Sears a&e could have caused my house to blow up and I'm extremely angry at how they do business. I have 2 stars instead of 1 because at least the correct part did show up and was installed and the tech was nice.
Momma O,
Customer service response - Thank you for taking the time to bring this to our attention, Momma. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705907484469
Rita O,
Customer service response - Thank you, Rita, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1612286966765
The technician who repaired my dishwasher was ready to leave, and when I checked the rack, it still wouldn't open all the way. He looked at it again, took out a stopper and was once again ready to leave. I checked the rack again. This time, it came all the way out. If dishes had been in it they would have all fallen to the ground. He looked at it again, said he needed another part. He did drive to get the part, at no extra charge, and fix it in the end. However, if I hadn't checked the repair - TWICE - he would have just left with the dishwasher still broken. I think this is more indicative of our particular repairman, though, not Sears in general. I've had them out for several things and it's been fine.
Jennifer N,
The repair service is really expensive. The technician took about 5 mins to repair and charged me $139
XG G,
I was promised a dryer and washer service at same time but repairmen only serviced dryer and stated someone else will come for washer. No one came.
Ankit (,
I would like to know what he was supposed to do. I can then tell you what he didn't do. I fixed the items I asked him to fix as they required a repair call.
Vince B,
Eric, the repairman, needed to replace the heating coil twice. My wife and I felt no difference in the amount of heat coming from the dryer. It still took us 4 drying cycles to dry our laundry. Very disappointed.
JOHN P,
was not satisfied with the service, the repair person gave me the impression that he was not interested in going further once the issue was not resolved in a few minutes, stating they have policies about working with copper etc, there was a drainage issue, his solution was for me to contact a plumber for the repair
Thomas P,
