2 Woodfield Mall Reviews

Gave them one star only because I had to to write this review. Technician came after I made an appointment and diagnosed refrigerator needed a compressor which was replaced on this visit. Went out and purchased 400 dollars of groceries thinking my refrigerator was fixed. It worked for two weeks and had the same problem again. Called Sears repair back and made another appointment another technician showed up and diagnosed refrigerator needed the evaporator assembly which cost about 200 dollars and complete job was going to cost 800 dollars. I could go out and buy another refrigerator for that amount. Second technician had the nerve to try and charge me for a visit fee. So now I am out the initial groceries that went bad but also the second set of groceries that went bad. Tried calling to speak to a supervisor good luck with that they stated none available. Try and get someone who speaks fluent English,still trying to get thru to someone that can help. What a scam would never call Sears again stay away from this company they don’t back there work.

Called service depth for a estimate on a repair and got the rudeness customer service agent sorry sears u lost my business

Cannot talk to a person. A part was ordered over a month ago but said delayed since that day. No one to talk to, only a bot. How long should I wait when there is no way to talk to anyone?

I couldn't find it

I am very disappointed in the Tech that was sent to my house. His job was to replace the three baffles in the dryer with new ones. What he decided to do was to leave a mess on my basement floor instead of throwing the old baffles and lint into the garbage can next to the dryer. He also left lint in the dryer. I never want to see this Tech again! Is this how you people run your Company??? By making a mess and leaving? Thanks for nothing. I will contact Choice Warranty and let them know how disappointed I am.

Frustrated. The first technician they sent out I had unfortunately worked w before and already knew he wouldn't be able to fix our built in fridge. I gave him the benefit of the doubt. He ordered all these parts and rescheduled us 11 days later only for another guy to come to tell us none of the parts were relevant and they couldn't fix the fridge. Now we're waiting for GE to come to fix it. What a waste of time. Who doesn't love going wo a fridge for weeks when you have 2 young kids!

So quick. Friendly. And did exactly what he came there to do. but then it didn't work - and now they aren't scheduled to come back for 2 weeks!!

My washing machine made a loud pop and started filling my basement with smoke after their 2nd technician to visit installed a brand new motor. I texted him and he texted back saying "run it again". Their third technician told me that the second technician installed the motor improperly and that literally blew up the new motor and the old capacitor. Sears then charged for all services and parts so far and refused further assistance. I've been on hold for 4 hours and 23 minutes trying to resolve this as I type. I'm now out about $500 and still don't have a function washing machine.