7200 Harrison Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Robert M
He was very informative through every step of the process
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 23, 2024
Sharon S
Jorge provided good service. I appreciated him coming so late in the day.
Customer service response - Thank you for your feedback, Sharon. We're glad to hear Jorge provided good service and accommodated your schedule!
Sears Home Services on December 19, 2024
Sarah R
The technician was great, kind, knowledgeable and got the job done quickly. The services prior were concerning. The appointment was rescheduled 2 times, the service to confirm the appointment was not working and the chat feature was not helpful/working. For those reasons I would like to give 1 star but the tech notion does not deserve that.
Customer service response - Thank you for your feedback, Sarah. We're happy to hear the technician provided excellent service, but we apologize for the issues you experienced with scheduling and communication.
Sears Home Services on December 05, 2024
Andrea W
Everything went great.
Customer service response - Thank you for your feedback, Andrea. We're happy to hear everything went great with your service!
Sears Home Services on December 03, 2024
Adam R
Shane was very professional, communicated with us about arrival time, assessed our problem, and got us back up and running.
Customer service response - Thank you for your feedback, Adam. We're delighted to hear that Shane provided professional service and got you back up and running efficiently!
Sears Home Services on November 26, 2024
Rae N
Our Repair tech, Shane, showed up on time for our repair appointment. Shane was very professional and polite. Shane explained what was wrong with the dishwasher and what he did to fix it. Shane also shared helpful information about my dishwasher. I really appreciatted the fast and professional repair service that was provided!
Customer service response - Thank you for your feedback, Rae. We're delighted to hear that Shane provided timely, professional service and shared helpful information about your dishwasher!
Sears Home Services on November 26, 2024
Savannah R
Michael was amazing he was professional and was quick had the parts on hand and was done in less then an hour very happy with sears and will definitely be using them in the future. Thank you again Michael!
Customer service response - Thank you for your feedback, Savannah. We're thrilled to hear that Michael provided quick and professional service, and we look forward to assisting you again in the future!
Sears Home Services on November 12, 2024
Suzanne L
Finally after many months and numerous service calls, our washer is repaired!
Customer service response - Thank you for your patience, Suzanne. We're happy to hear your washer is finally repaired!
Sears Home Services on November 05, 2024
Cindy M
Excellent repairs as usual by Shane K.. Efficient and explains clearly what is needed and answers my questions. Excellent experience.
Customer service response - Thank you for your feedback, Cindy. We're delighted to hear that Shane provided excellent service and clear explanations, making your experience a positive one!
Sears Home Services on October 22, 2024
Patricia B
Technician was great but waiting for the parts was really a bummer when it took like 2 months now dealing with a refrigerator and can't get parts seems like a corporate problem
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on October 10, 2024
