7200 Harrison Ave Reviews

While Elian, the tech, was fine and polite, I am extremely discouraged by your AI system. I knew that parts for my fridge were likely difficult to source and was trying to get a HUMAN to advise me on what parts might be available. I got caught in the loop of AI hell. I think it's ridiculous that you cannot speak with anyone to ask questions in advance that are pertinent to making good decisions. I will never use your services again and will certainly share my displeasure with everyone I know.

The technician was here. Diagnosed the compressor was being overloaded. Made setting adjustments for the freezer from -4 to 0. It seemed to fix it. Now for the last 2 hours the fridge is constantly making a large noise. It started roughly 12 hours after the adjustment.

I like the fact that I called earlier in the morning and they sent someone out the same day. I didn’t like the fact that Anthony was there for five minutes and was already telling me what was wrong with it without even running any tests until I told him I wanted him to check the compressor after I told him what issue I was having. He was already saying what the problem was after 5 mins of being in my home, not sure if he was even opened up the door. He said he I deal with this all the time well maybe you do but at least run some tests if I am going to have to paid $119, just for you showing up!! . He told me my compressor was really hot but when I google it, the average temperature is 130 to 170 my temperature was 112.on my LG refrigerator that is only 5 yr old. I will not be calling them again

Technician Shaun G. saved this review from being a 1 star. He showed great, timely communication, follow through, and expertise. As for the Sears company, they left much to be desired. 1) They canceled/rescheduled 6 times. 2) The online system is terrible and not intuitive. I could not contact a human to assist when the repair agent went to the wrong house (as documented in their own picture). 3) They sent two new replacement parts and one was not operational.

Miguel was very nice. Unfortunately it took waaaay too long for this Sears Repair to be completed! Tooooo many rescheduled appointments and misplaced parts.

I called to have my washer fixed that was giving me an error code regarding the control unit. Scheduled an appointment, technician came over and said it was the door latch, had us pay for a door latch part when we said the error code was for the control until, charged $500 something dollars, comes back the next week, puts in the new door latch, and then proceeds to say it needs a new control panel, doesn’t show for the 3rd visit, can’t schedule another visit. Washer still doesn’t work. Went to the two locations listed in our area, and the buildings abandoned. Want a refund but keep being given the run around. 10/10 won’t recommend or use again!

Repair request was for ice maker not working. There was an issue with a line that was resolved but the ice maker itself was not tested and still does not make ice. It was not diagnosed correctly. I will be calling in the morning to request another visit but I will not be paying for another visit of $119 when the original issue was not resolved..

Didn't repair properly. Washer now leaking on floor. Didn't do that before. This guy sucks