7200 Harrison Ave Reviews

Sears/Sears Home Service/Kenmore I have documentation to support statements of fact. I called to have my refrigerator serviced as it was not cooling at all. After dealing with the AI system for far too long, I finally got a person who talked me in to their home warranty and stated the compressor was under warranty per the serial number of the fridge. I scheduled an appt for the next day (Valentines day). The tech arrived and stated the compressor was under warranty but labor was not and another needed to be replaced as well. He quoted a price ($562.44) to repair the fridge, I signed it and paid for the repair in order to get the parts ordered. The parts arrived and I scheduled the return appt for 2/18. A different tech was to arrive at 9am. He called at 845am and stated that since the compressor needed to be replaced, he would need to stop by a store to get a part for repair, but would not be long. After no calls all day, he arrived at 245pm, brought in his equipment and went in to kitchen. A few mins later he asked for a waiver to be signed for any damage he may cause and said he would have to use a blow torch for the repair, after a bot of back and forth I signed the waiver explaining that melting my floor was not an option. A few more mins later he got my attention to tell me that the compressor was not covered by the warranty and it would be an additional $500. I explained the woman on the phone verified with the serial number and the first tech did as well, it would be covered by the manufacturers warranty. He insisted it was not and tried to force me to pay the additional $500. I got the impression he either did not want to do the job or did not know how to do the job. I told him I signed the quote and paid already, we have a contract. He was not interested in this info and stated, I would have to pay. I refused and told him to leave. The parts remained at my house as I had paid for them. I tried to call the company about this price gouging and fraud behavior. They stated they could not do anything or see anything since the tech was still on site. I found he was sitting in his vehicle a few houses down. He sat there longer than he was in my house, still "on the job". I was very upset after being transferred to multiple different departments and ultimately being told that I was stuck and would have to wait until the next day to talk to anyone. I clicked on thr link in the appt and rescheduled for the next day hoping to get someone else who wanted to work/knew how to complete the work. At 8am the very next day the original tech arrived, I explained the events that had transpired. He apologized and stated that he should have been the one to come back, but now it would be an additional $500 for the repair. I told him to take the parts, refund the money, and have a supervisor call me. He showed me on the phone he was going to refund the initial payment ($562.44) minus the diagnostic fee of $119. I advised him on the job it showed a coupon code and the diagnostic fee was $59.50. He adjusted the refund and showed me on his phone the amount would be $502.94. I agreed and he took the parts. I called the company to report this interaction, cancel the home warranty, and insure the refund was going to happen. After being transferred to multiple departments I spoke with an agent who refused to cancel the home warranty and stated "Sears can not treat people like this, that they would make it right". I agreed to wait for it to be escalated but his manager was on the phone and would call shortly. 6 Hours later I called back and was transferred to 6 different departments before getting to "Loyalty". A very nice woman explained that the job had to close before anything could be seen or escalated. I agreed to call back 24 hours after the appt. So after 24 hours (Friday afternoon) I called back for "Loyalty" and was transferred to 7 different people who stated there was nothing on file, nothing they could do, it was the responsibility of another department. I finally got a person who stated a refund had been issued for $443.44

I am absolutely disappointed with the service I received from Sears Home Service technicians. They made three visits and neither technician was prepared and there was no communication between them because I had to explain what the previous technician did to the unit. I will never use them again. They get 0 ratings

Terrible. The guy said it was the first time seeing the oven I have even though when I scheduled I put the brand of my oven. He then asked what these pipes are, I responded gas lines… then to top it off he attempted to touch 2 live 220 wires together. I told him he is not doing that and explained he can use a meter. I’m still trying to find a phone number for a live person at Sears.

I am VERY unhappy with your service. My parents have been without a working refrigerator for 2 weeks. It was supposed to be repaired today and the appointment was cancelled via text with NO explanation and rescheduled to 12/10. This service is unacceptable and when we try to reach a human it is impossible. Sears can you please provide a number we can call to talk to a human???

Repair guy was in such a hurry to get the fan motor fixed and leave before he gave my air-conditioning time to run said it was good and left later that day the condenser keeps freezing up now they won't answer my text telling them my air-conditioning still doesn't work right

Waited two weeks for our appointment. Took the day off of work for an appointment windown of 8am to 5pm. Only to get an A.I. text saying my appointment was canceled and could be rescheduled for yet another week. Terrible service and unable to talk to a human.

Had appointment for service call for today between 8 and 12. No one showed up and no one called. I tried to call to find out what was going on. I tried 3 times and never got to speak with a customer service person , just went round and round on the automated call merry-go-round. I came to the address of service due to occupant’s disability, so it has been a day wasted. My time is no less important than the service repair company. I won’t be calling again.

It isn’t fixed.

This is the worst service repair I have ever received in the history of home & appliance repairs I've experienced since becoming a homeowner 25 years ago.

It started off with my appointment canceled because I wasn't home, not true as the tech never came. They got him to come back at the end of his day where he replaced the AC capacitor, never came in the house to check anything, and left. The AC ran all night and still the same temperature in the house. By the way, they have made it pretty much impossible to talk to a person. In addition I waited a week to get a tech here and the next available appointment is in almost 2 weeks.