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7200 Harrison Ave Reviews
Read reviews from customers who used our services at 7200 Harrison Ave
Total reviews
195
Average Rating
4.5/5
They won’t show up. Says to track your technician and when you click on it says he has arrived but no ones is there.
Kris W,
Customer service response - We apologize for the trouble you've faced, Kris. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743988390339
My partner missed work for our scheduled appointment. They didn't show up, and I got a phone call that they were not able to come after he waited for two hours. They rescheduled the appointment for a random day of their choosing four days later. When I tried to call back because that day would not work, I could only use the automated system. There was no ability to talk to a person to change the appointments. I got frustrated and just cancelled the appointment altogether.
Jennifer R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742734046749
First interaction was great. Then outright scammed. Scheduled appointments. No Show! Rescheduled for days later. No Show no call. Paid over 1,000 dollars in advance and no service provided.
Laurie H,
Customer service response - We're really sorry to hear about your experience, Laurie. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1739143417636
Tech never showed up, and never even called. This is second appointment that was missed or canceled by the company.
Jeff L,
Customer service response - We apologize for the trouble you've faced, Jeff. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732624853634
Ron said he needed the model number for this refrigerator, it was on a paper sticker inside the frig and was not readable i told him i could run home and get the book on it and i lived 5 min away, he said fine he would wait, i came back and he was gone, i called his cell left a message and never heard from him again. he did not pull out the refrigerator and do anything!! just looked at the frig and said it was old and probably could not get parts for it. i bought the frig in 2015 brand new, a kenmore with top freezer and icemaker. Terrible technician, very lazy i have told my home warranty company not to use him ever again.
Donna S,
Customer service response - Thank you for taking the time to bring this to our attention, Donna. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705913236512
