1321 Sandy Hollow Road Reviews
Showing most recent reviews from verified customers of Sears Home Services
William P
Miguel is a good and caring technician. Unfortunately, he wasn't able to complete the repair as he wanted to because the needed part is no longer available. It would also be nice if we would get a time frame narrower than nine hours, or at least a text or call when he has completed his previous assignment.
Customer service response - Thank you for your feedback and acknowledging Miguel's dedication. We apologize for the inconvenience with the part availability and the broad time frame; we are actively working on improving our communication and scheduling.
Sears Home Services on June 09, 2024
millie B
No complaints at all
Customer service response - Thank you for your positive feedback! We are glad to hear that you had a satisfactory experience with our appliance repair service. We appreciate your support and hope to assist you again in the future.
Sears Home Services on January 19, 2024
Rocco R
8 appointments in the last 2 months they don't show up ! Service techs close the appointments and continue to get paid for not doing the work . Buyers search for other options then using sears for repairs
Customer service response - We apologize for the trouble you've faced, Rocco. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 05, 2024
Shari C
He did not even come into my house to look at my dryer. He made a report off past visits and reported that he came in and looked and it had the same problem. Which was not properly fixed the last time.
Customer service response - We're really sorry to hear about your experience, Shari. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on September 18, 2024
Tenika J
technician never showed after the scheduled time changed 3 times this was supposed to be the 2nd visit Anthony lied and said on the report that I declined service I never spoke to him because he never called or never showed up! Furious 😡 it’s so sad that people can’t be honest and do a job
Customer service response - Thank you, Tenika, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on July 19, 2024
April T
We have a home warranty through cinch. Cinch used sears to repair our air conditioner. We needed so.e free on and the tech charged us $150 for it. I called cinch. They said sears should have never charged us the 150 because cinch covers it. And now im trying to talk to so.e one from customer service and they tell me I can only do it online. NO I want to talk to a REAL person. Not a computer! Your tech scared us and u want my money back.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 03, 2024
Brenton N
Very unprofessional company. Kept delaying service time. Technician had an attitude when question on wide service was continue to be delayed. Not sure what they wrote in the Claim to my home warranty, but my request was denied. Tried contacting the company after the request was denied and they sent me straight to voicemail. Would not recommend.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on March 06, 2024
Huy P
They never showed up but closed the call as complete
Customer service response - Thank you, Huy, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 28, 2024
Sara S
Tech has not shown up for the last appointments.. I cleaned my cat poop up monthago I resolved the issue and Tech still has not shown up. I have NO HEAT AND A DISABILITY WIRH A MINOR CHILD also with a disability.. we need heat
