1321 Sandy Hollow Road Reviews

The system wouldn't let me make two seperate reviews, so I took an average of the 2. The 1st review would be -1 star! Because their entire system is "virtual" you can't easily get in touch with a real person. It was horrible.. The technician blew off the return appointment, the rescheduling was inaccurate and glitchy, and there was no one to talk to for help. I was at the mercy of their AI bot and their website to get help with my furnace in IL that was not working in January! HOWEVER.... Once I begrudgingly rescheduled, their AI system SLOWLY started working in my favor. It found me an earlier appointment than the "third" one I had rescheduled. It also let me request a call from the technician on the day of service "that was a game changer!" The "third" scheduled appointment was FLAWLESS! If it had not been for the first 2 appointments being so bad, This would be a 4-5 star review. The ONLY drawback that stayed the same was: Their service windows are extremely long. "8 am til 5 pm" being in touch with the technician obviously counters that setback, but you have to research their portal to find that option. Even if they could have a real person follow up with human interaction it could help. MY SUGGESTION... Allow and encourage the techs to reach out to their clients either the day before, or early in the morning on the day of their scheduled appointment, it can shed some light on the situation for the clients. Other than that... It was a rough and bumpy road, but I AM a satisfied customer. Thank you Sears!

Called the number on website. Was a robot Ai caller thing but was able to set up my appointment for today 03/09/26. Checked online to make sure all info was correct and it was. Picked their arrival time for 1pm-5pm. Got a text at 11 that they were on their way. They never showed up and the time on the website said they’d be there around 12:30-1:30. The website never updated and it’s now 3pm. No updates or anything. I’m pretty sure the time to get to my house doesn’t take over 4 hours when you’re about a mile away…wouldn’t be as upset if I didn’t get the text notifying me someone was on their way. If they weren’t you shouldn’t have gotten my hopes up. Looked on google and everyone says this service is awful and they’re known for no shows. Will never use this service again and I’m posting this so hopefully it’ll save yalls time

Technician never arrived and fraudulently generated a response to a repair order. I have cameras outside my home. I cannot reach anyone in customer service as AI has taken over. I don’t know whose home the tech went to, but it was not mine! I’ve been waiting all day for him! The app stated the technician was supposed to arrive by 11:33am. I blotted my face and the park’s maintenance face out of the frame.

I have waited two weeks for service. Still have same issue

Repair was done and refrigerator has not been fixed it’s at 65 degrees 6 hours after he finished. This is the worst company for service I have dealt with!

We were rescheduled 3 times after waiting 8-5 each time wasting an entire day. Never showed up the last day and said please rate your technician. This is the absolute worst service I have ever had. Appliance still broken after over a month waiting.

8 appointments in the last 2 months they don't show up ! Service techs close the appointments and continue to get paid for not doing the work . Buyers search for other options then using sears for repairs

He did not even come into my house to look at my dryer. He made a report off past visits and reported that he came in and looked and it had the same problem. Which was not properly fixed the last time.