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1321 Sandy Hollow Road Reviews
Read reviews from customers who used our services at 1321 Sandy Hollow Road
Total reviews
71
Average Rating
4.2/5
Technician never arrived and fraudulently generated a response to a repair order. I have cameras outside my home. I cannot reach anyone in customer service as AI has taken over. I don’t know whose home the tech went to, but it was not mine! I’ve been waiting all day for him! The app stated the technician was supposed to arrive by 11:33am. I blotted my face and the park’s maintenance face out of the frame.
Mels H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765510175718
I have waited two weeks for service. Still have same issue
Dianne S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1765418086895
Repair was done and refrigerator has not been fixed it’s at 65 degrees 6 hours after he finished. This is the worst company for service I have dealt with!
Grady B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753066523464
We were rescheduled 3 times after waiting 8-5 each time wasting an entire day. Never showed up the last day and said please rate your technician. This is the absolute worst service I have ever had. Appliance still broken after over a month waiting.
Micheal B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749742357531
8 appointments in the last 2 months they don't show up ! Service techs close the appointments and continue to get paid for not doing the work . Buyers search for other options then using sears for repairs
Rocco R,
Customer service response - We apologize for the trouble you've faced, Rocco. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733454513000
He did not even come into my house to look at my dryer. He made a report off past visits and reported that he came in and looked and it had the same problem. Which was not properly fixed the last time.
Shari C,
Customer service response - We're really sorry to hear about your experience, Shari. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1726711305380
technician never showed after the scheduled time changed 3 times this was supposed to be the 2nd visit Anthony lied and said on the report that I declined service I never spoke to him because he never called or never showed up! Furious 😡 it’s so sad that people can’t be honest and do a job
Tenika J,
Customer service response - Thank you, Tenika, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1721390642664
We have a home warranty through cinch. Cinch used sears to repair our air conditioner. We needed so.e free on and the tech charged us $150 for it. I called cinch. They said sears should have never charged us the 150 because cinch covers it. And now im trying to talk to so.e one from customer service and they tell me I can only do it online. NO I want to talk to a REAL person. Not a computer! Your tech scared us and u want my money back.
April T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717411330440
Very unprofessional company. Kept delaying service time. Technician had an attitude when question on wide service was continue to be delayed. Not sure what they wrote in the Claim to my home warranty, but my request was denied. Tried contacting the company after the request was denied and they sent me straight to voicemail. Would not recommend.
Brenton N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1709784623906
They never showed up but closed the call as complete
Huy P,
Customer service response - Thank you, Huy, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1709165705661
