3400 Quincy Mall Reviews

I was given an appointment time from 8AM-5PM and the technician arrived somewhere, apparently at our house and mind you, zero notice other than a text saying he had arrived... A courtesy, call 1 hour or 30 minutes in advance would have been very appreciated or at least a call stating that nobody appears to be home am I at the right address.... My wife said nobody was there and hung around for another hour before going to work. We'll that sucks because I have no way of communicating with them other than a button to click that says either confirm or cancel appointment either text or email. So I attempt to try to talk to a person other that a recording and I get an email saying I have been charged $120 for not being there and wasting their time essentially. We'll let me tell you who's time got wasted. My wife's for taking off work and mine for spending 30 minutes yelling at a recording asking me to push #1 or #2 but when I finally got connected to a human they couldn't remove the charge or reschedule the appointment since I "missed" the original appointment so I would have to contact the manufacturer again since it was a warranty claim.... warranty claim! But I get charged $120 because they never reached out other than saying 8am-5pm and then an email saying I wasn't home so they left and owe them $120. The wife was there and you guys failed miserably and horrible service and customer relations. I can't say the other words im thinking but I hope you can survive without my $120 because you won't get it

A technician came to replace my freezer door, he put the door on and left. There was water leaking on the floor from a part that wasn’t connected correctly. He left with the door alarming and said he couldn’t come back. So I have to listen to this until someone can come again. And who knows when?! So now I have a whole new issue to call Sears to send someone to fix. And getting ahold of a person is just mind blowing. Plus the food he took out of the door he left out on the counter. This is the worst customer service I have ever experienced. I will never buy anything that Sears will be fixing issues on again. I have had nothing but trouble with my appliances and the warranty program. These appliances are not even 1 year old. The appliances are Frigidaire, the company that is sending technicians is Sears, and I bought them from Lowe’s.

The technician came here did not fix my washing machine talked on how he had alot of driving to do he did not test the machine cycle So he could see it sticks on . And now I have to try to get ahold of the company They don't believe in phones anymore. I would not recommend this technician.

Not pleased with the service that I received. Unable to speak or text with a live person. Scheduled an appointment a week out and then they cancelled the appointment and had me reschedule another four days later. The arrival time for the service technician was between 8am and 5pm so I wasted a half day on the first appointment before they decided to cancel. The technician that did show up didn't do anything except make a visual inspection and after 15 minutes, said look at the time with no suggestions as to what the problem might be or what to do next other than schedule another service appointment. Also, from the time John arrived he vocalized continuously that our Samsung appliance was junk and he wasn't interested in working on it. I didn't get the service that I expected and Sears Appliance Repair did not represent themselves in a positive manner.

I honestly would have given a zero if possible. Our washer that isn't quite a year old broke the weekend before Thanksgiving and after many days of being rescheduled they then got here to check it out. The person they sent made sure to be a complete jerk and showed how much he must hate his job. Needless to say two months later it's fixed. The repair man made it a point to tell us how junky the washer brand is numerous times. Washers and dryers are far from cheap and you simply shouldn't work with the public if you can't be nice.

The repair was postponed the first time. Today the repairman came fixed the lid and now the drawer for the detergent and softener won’t close properly. It catches and won’t go all the way in unless you tilt the lid a bit. The track on the softener side is not aligned properly with the other side. This should have been checked to make sure it functioned properly before he left.

Terrible customer service. Had an appointment for my washer/dryer, they sent me a text that they were on their way, i messaged back that I would be there in 10 minutes. Left work, got home, and they were gone, never responded to my message or answered calls or text. Had to reschedule for the next day, explained to them that I had to work so they would need to call to give me a heads up. They did it again! Sent a text that I didn't see for 10 minutes and by the time I got home they were gone, again not answering any calls or messages. This is a very hard company to work with if you have to schedule it around your work schedule. Any other company I've used they always give you a curtesy call, not sure why this company refuses to.

0 stars, first notification was told they'd be there around 849am. Then it was changed to 430pm, then finally showed up around 130. Tech installed all the parts and "claimed" everything worked as it should and left. Started a load in the dryer. And what do you know, nothings fixed. Exact same issue as before. Orders 5 different parts to replace and install and didn't make a difference. Been without a dryer for iver 2 months now. Absolutely ridiculous.

The refrigerator is not fixed. This is a mechanical engineering flaw in the ice maker system. With the new door & seal it is still condensing inside ice maker freezer door when shut thus damaging the inner rubber seal, constantly dripping water from ice dispenser making a mess & ice clogs repeatedly. So this is not fixed. It is time to replace this flawed refrigerator! Thank you. Robin Walker

The technician came and replaced the pump. I started the wash and it is still not working. He mentioned a wire that may be causing the issue but now I’m stuck again without a working washing machine. Someone needs to call me now. This is the 2nd pump replacement and if I have to file another claim I’m going to scream!