1758 Douglas Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Nancy K
Customer service response - Thank you so much for the fantastic 5-star rating, Nancy! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 05, 2024
Michael H
John C was extremely professional, kind and courteous! His expert knowledge was very assuring to me that he knew what he was doing! I personally appreciate young men like John who makes his customers that they are getting what they pay for! Kudo od excellent in John C.
Customer service response - Thank you for your glowing review of John C's service! We're thrilled to hear about your positive experience and look forward to serving you again.
Sears Home Services on June 03, 2024
Don M
Absolutely the best service tech you would ever want for your service issue. He called with a status update on his arrival and was on track. He knew what the issue was and came with the solution and quickly went to work. Very satisfied with all aspects from the initial call response and repair
Customer service response - Thank you for sharing your positive experience with our service technician. We're glad we could meet your expectations and solve your issue efficiently!
Sears Home Services on March 25, 2024
Leslie E
Louise T
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
Joe S
Sally S
Armando did a good job. He answered most of my questions.I was not happy with the scheduling process via chat, don't offer appt that do not exist. So.you did not come on the day making me have to take 1/2 day off work to sit and wait. I loose a 1/2 day of pay waiting for him (1-5pm time slot) He arrives at 5:45.
Customer service response - We apologize for the inconvenience caused by our scheduling process and the delayed arrival of our technician. Thanksgiving you for acknowledging Armando's work and for bringing these issues to our attention.
Sears Home Services on July 17, 2024
alan L
Customer service response - Thank you for leaving a 3-star rating. We apologize if we didn't fully meet your expectations during your recent Sears Appliance Repair visit. If there's anything specific that you think we could do better, we would appreciate hearing from you at https://www.facebook.com/SearsHomeServices/. We value your business and hope to have the opportunity to provide you with a better experience in the future.
Sears Home Services on February 18, 2024
Rosemary D
Repair man did not even move out refrigerator. When told what was happening he said we need to clean coil. I explained to him we did this if he would have looked he would see this. I also asked if the seal on frig could be the problem he told me no. He was very dismissive of anything I asked . Needles to say the frig is still leaking water inside so we will have to have someone else come out .I have a home warranty so this will most likely not cost us anything this time because it is the same problem .I feel bad for people that have a tech. come out that has to pay a lot more than we did for his service.
David T
No show no call, horrible company. Will never ever use again
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 18, 2025
