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1758 Douglas Rd Reviews
Read reviews from customers who used our services at 1758 Douglas Rd
Total reviews
69
Average Rating
4.3/5
John C was extremely professional, kind and courteous! His expert knowledge was very assuring to me that he knew what he was doing! I personally appreciate young men like John who makes his customers that they are getting what they pay for! Kudo od excellent in John C.
Michael H,
Customer service response - Thank you for your glowing review of John C's service! We're thrilled to hear about your positive experience and look forward to serving you again.
Sears Home Services on 1717393878438
Absolutely the best service tech you would ever want for your service issue. He called with a status update on his arrival and was on track. He knew what the issue was and came with the solution and quickly went to work. Very satisfied with all aspects from the initial call response and repair
Don M,
Customer service response - Thank you for sharing your positive experience with our service technician. We're glad we could meet your expectations and solve your issue efficiently!
Sears Home Services on 1711419196233
Leslie E,
Louise T,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707175383563
Joe S,
Our assigned technician, Chuck, was fantastic. Professional and extremely knowledgeable. Sears dispatch did their very best to sell a warranty package before my scheduled appointment where my appliance’s issue was to be diagnosed. Minus 1 star for that
Bobby S,
Customer service response - Thank you for your feedback, Bobby! We're glad to hear Chuck was professional and knowledgeable. We apologize for the inconvenience with the warranty sales pitch.
Sears Home Services on 1768441843232
Armando did a good job. He answered most of my questions.I was not happy with the scheduling process via chat, don't offer appt that do not exist. So.you did not come on the day making me have to take 1/2 day off work to sit and wait. I loose a 1/2 day of pay waiting for him (1-5pm time slot) He arrives at 5:45.
Sally S,
Customer service response - We apologize for the inconvenience caused by our scheduling process and the delayed arrival of our technician. Thanksgiving you for acknowledging Armando's work and for bringing these issues to our attention.
Sears Home Services on 1721210539777
Very nice guy - issue was not fixed, however. Need to set up another appointment now.
Allison S,
Customer service response - We apologize for the inconvenience, Allison. Thank you for your feedback, and please contact us directly to set up another appointment.
Sears Home Services on 1772496127174
alan L,
Customer service response - Thank you for leaving a 3-star rating. We apologize if we didn't fully meet your expectations during your recent Sears Appliance Repair visit. If there's anything specific that you think we could do better, we would appreciate hearing from you at https://www.facebook.com/SearsHomeServices/. We value your business and hope to have the opportunity to provide you with a better experience in the future.
Sears Home Services on 1708274156933
Repair man did not even move out refrigerator. When told what was happening he said we need to clean coil. I explained to him we did this if he would have looked he would see this. I also asked if the seal on frig could be the problem he told me no. He was very dismissive of anything I asked . Needles to say the frig is still leaking water inside so we will have to have someone else come out .I have a home warranty so this will most likely not cost us anything this time because it is the same problem .I feel bad for people that have a tech. come out that has to pay a lot more than we did for his service.
Rosemary D,
