Appointment Lookup
802-552-4364
400 Golf Mill Center Reviews
Read reviews from customers who used our services at 400 Golf Mill Center
Total reviews
215
Average Rating
4.5/5
The freezer part of my refrigerator/freezer stopped working
He was here less than 10 minutes and was able to determine that I needed a new condenser. He estimated that would cost almost $900 but, because my appliance is only 8 years old, I've decided not to spend that much repairing it. Instead, I am just going to have to buy a new refrigerator freezer. I asked him a couple of questions and he answered them for me and was pleasant enough. I'm just very disappointed that the Kenmore Elite refrigerator freezer that I have didn't last as long as I feel it should have
Nancy DI've decided I'm just going to ha,
Skokie, ILDishwasher
This is a rating of both Javier and Ronald. We had a total of 7 visits. Every time they needed to order an additional part or they said it was inaccessible or hoses were wrong. Why didn't they know all the parts they needed from the start? Other things we had to take care of on our own!
Zenon W,
Chicago, ILLate to appointment, confusing repair, annoying alerts
They arrived over four hours after the end of the time slot provided. In addition, the only thing he did was clear the filter and then give me a quote for $450, while talking a mile a minute about different plumbing options. I had no idea what he was talking about and I would certainly not use the service again. In addition, they send endless texts and emails and also make automated phone calls. Once you make your appointment, be prepared for your phone to give you nonstop alerts. It's beyond annoying and very unnecessary.
Dan R,
Northbrook, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1776980043841
Not a reflection of him, but Sears service in general
Dallas was fine. He took care of the part installation and did some testing to make sure my dryer worked. The issue is that my dryer was out of commission for over two weeks, and he's the 4th person I've had scheduled to come out. The first person, it was his first day on the job and he didn't know what he was doing and ordered only one of two parts needed. The second guy knew what he was doing, gave me some repair tips, and ordered the other part. The third guy never called or showed up, instead just cancelled the appointment two hours after the appointment window saying I wasn't home, but had a "proof" picture of a parking lot a couple miles away.
Timothy H,
Morton Grove, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1762824273547
Unsatisfactory
Tech did not put on foot protection coming in out of snow, did not complete extra/additional paid service (maintenance cleaning), offered unrelated service from minor complications during the repair that wasn't experienced in the past but was resolved before leaving, left debris from service rendered, did not properly place unit back in original state.
Jimmy P,
Northbrook, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1705179715999
Repair
He Never showed up!!! What is going on??? This is ridiculous we had an appointment today June 2nd 8am to 5pm never showed up!!!
Steve L,
Des Plaines, ILCustomer service response - Steve , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780523892210
Lg went less washer and dryer heated pump
Guy was nice problem was never solved dryer never fixed
Igor K,
Glenview, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1762478079878
NO SHOW
No technician showed up at my house. I left work early so I would be home and he never showed
Sharon G,
Chicago, ILCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751493494783
No show
This was a no show…so really bad. No call, no follow up. Waited for an hour and nobody came.
Donald O,
Northbrook, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1733270540751
Scam company
I knew it the compressor that was was out on my refrigerator, this company charged me 129.00 to come and tell me that I have a warranty, don't call this company. Absolute rip off!!
Nick B,
Chicago, ILCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1730411441383