2065 George St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Josephine F
My repairman was great. Very professional. But Sears AI is very difficult. My oven has been broken for 3 weeks, & each appointment thar was set up wound up being cancelled & rescheduled. Total of 5 times. Finally last Thursday a very nice technician came & ordered the part that we needed. He also set up the appointment for today which worked out great. I blame Sears. Not the technician. Sears needs to get it's act together & know that AI is not able to take care if customers. And we have the Sears Maintenance Agreement. Won't be renewing it once it expires! We've had Sears appliances for 54 years & always have had the maintenance agreement for our appliances I guess it's time to move on!
Customer service response - Thank you for your feedback, Josephine. We're glad to hear the technician provided great service, but we're sorry for the inconvenience caused by the scheduling issues.
Sears Home Services on May 22, 2025
Craig S
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 19, 2025
Duane W
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 15, 2025
Alan H
The technician was excellent!! Diagnosed the problem within minutes and fixed it!!!
Customer service response - Thank you for your positive feedback, Alan! We're glad to hear our technician provided excellent and efficient service.
Sears Home Services on May 14, 2025
Darryl F
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 13, 2025
Sam M
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 12, 2025
Henrietta A
Kenneth was very professional, quick, courteous, friendly and kind. He quickly defrosted the fridge when we mistakenly forgot to defrost it overnight. He saved us a lot of money by getting a spare part for the fridge so we did not have to get a new one, and told us the best day to get the repair. He also listened to all my boring stories about my vacation.
Customer service response - Thank you for your positive feedback, Henrietta! We're glad Kenneth provided professional and friendly service, and helped save you money on your fridge repair.
Sears Home Services on April 14, 2025
Gerardo C
keep doing good work. Cristian
Customer service response - Thank you for your feedback, Gerardo! We're glad to hear you're pleased with Cristian's work.
Sears Home Services on April 02, 2025
Lubia S
We had a lot trouble getting an appointment and some out for new washer. It ended up being simple fix . Thank you
Customer service response - Thank you for your feedback, Lubia! We're glad the issue with your new washer was resolved with a simple fix.
Sears Home Services on March 31, 2025
Thomas B
Today’s tech was awesome!
Customer service response - Thank you for your positive feedback, Thomas! We're glad to hear you had an awesome experience with our technician.
Sears Home Services on March 30, 2025
