1601 Broadway Reviews

The technician was very nice and knowledgeable of what was going on with my dryer he figured it out quickly.

Well he was nice got right to work and fixed the problem. Just has to clean. I talked to him about coming back to fix my refrigerator and clean central air system. He seemed like he might know what is wrong with it. It keeps freezing up

Air conditioning quit cooling. Called home warranty. Scheduled Sears out. Full disclosure my friend was at house as I was not able. Friend said tech had him turn on system and he visually looked at unit. Unit was working at that time. So that was it, no further test to check why it wasn't cooling 2 days before. I will change my rating to a higher one if the system remains working. I would have thought a gauge on the Freon would have been warranted. 7/12 update- Tech came back today. Did a reevaluation of the system and checked over the unit. He did have to fill the system as it was a pound low. I was satisfied with the service today. Hopefully the system will continue to cool. Thank you for making it right Sears.

He did the repair right but where’s to learn some social skills

Technician just looked at the washer and turned it on. It is still broke and is not in working condition it is grinding and making aweful noises when there are clothes in the machine….and now it is leaking on the floor also

Knowledge was present work wasn't no parts Available so didn't try to work around possibly Mouse damaged electronics defective design is known

Derek diagnosed the problem with my dryer quickly and ordered the new part to be installed once it arrived. For this, I’m appreciative. What I’m extremely disappointed and frustrated with is the complete lack of professionalism and communication skills he displayed. The window that was given to me ended at 8:57 AM and next to it said that I will be notified of any delays. An hour goes by with no word so I get on the phone with customer service. They assure me he will update me with a new window. Another hour passes with no word. I call again and once again they assure me it’s just taking a little longer and that he is to update me. My friend who was waiting at the house for me needed to go pick her dog up at this point. I told her to go ahead and go do that real quick since I still hadn’t been updated. Mind you, this is 3 hours late at this point with ZERO communication about a delay. During that time, I finally got a text that he’s on his way. As my friend is coming back, I get another message 15 minutes later that he came and left because nobody was home. And in this message, it literally says to call the number left on the voice message to contact the technician if I’d like them to come back. Derek NEVER called so there was no number for me to call to contact him. I then remembered he called me the first visit so I called that number TWICE to contact him and he never answered nor called back. I spent the rest of the evening on the phone with customer service (you can go and look at the extensive call log there is) and I was assured every time that he was sent a message and notification that he was to go back to my house and/or update me. Derek ignored all messages and never contacted me. Had Derek called me like he was supposed to when he got to my house, I could have told him my friend was literally just down the street. But he didn’t have the common courtesy to call and leave a message like his text said he was to do. Needless to say I had to reschedule for another day. On the next installation appointment, Derek still showed up after the window without an update that he would be late. He also showed up in a t-shirt that read “Maybe today Satan”. No gear associating him to be there installing the part for Sears. I 100% understand that some stops take longer than others and that delays are part of the process. That is not my gripe. I’m upset because Derek never once communicated any sort of delays like your website says will happen. And that he didn’t call or leave a message like the text that was sent told me he did. I was charged $300 just for the labor cost when he was there no more than 30 minutes. In hindsight, that’s completely not worth it. I will never be using this company again and having to deal with Derek and his complete lack of communication and consideration for his customers’ time. I will make sure all my friends don’t make the same mistake I made as well.