1601 Broadway Reviews

The technician was very nice and knowledgeable of what was going on with my dryer he figured it out quickly.

Well he was nice got right to work and fixed the problem. Just has to clean. I talked to him about coming back to fix my refrigerator and clean central air system. He seemed like he might know what is wrong with it. It keeps freezing up

Air conditioning quit cooling. Called home warranty. Scheduled Sears out. Full disclosure my friend was at house as I was not able. Friend said tech had him turn on system and he visually looked at unit. Unit was working at that time. So that was it, no further test to check why it wasn't cooling 2 days before. I will change my rating to a higher one if the system remains working. I would have thought a gauge on the Freon would have been warranted. 7/12 update- Tech came back today. Did a reevaluation of the system and checked over the unit. He did have to fill the system as it was a pound low. I was satisfied with the service today. Hopefully the system will continue to cool. Thank you for making it right Sears.

When he first walked in my home, he seemed more concerned about my dryer vent than the actual reason he was here which was to service my dishwasher. He wanted to do his own analysis before hearing from me what the issue of my dishwasher was so he wouldn’t be biased. ( When he called he asked what the issue was, and I said it’s not ending the cycle) When talking to the EMA he gave inaccurate information which I had to correct several times due to him, not letting me tell him the history of my dishwashers issue. His report stated that my dishwasher was working properly, which I had clarified to him that it was the “normal cycle“ that had the issue he did his diagnostics on the “quick cycle“. And instead of reporting after all these times that my dishwasher is “unrepairable” I have to have another technician’s appointment and this has been going on since October 2024! Additionally, the last couple of SEARS technicians have scratched my Appliance as well as Deric on 4/23/25 ( he left his work number with me to let him know how it did so I did leave him a voicemail saying it still was not fixed and that I would appreciate someone fixing my countertop-Of course, no reply -I could not reach a live person through SEARS to address my concerns) couldn’t get my dishwasher back into its cavity so pushed up on my countertop and separated my countertop away from where it was attached to the cabinetry. They’ve actually caused more problems than the issue at hand.

Derick is great. We are experiencing an intermittent issue. Can't fix things that aren't broken. I understand that. If this issue continues, I'm calling customer service to log a formal complaint. Not against Derick. Against LG service and LG Corporate. This can't keep happening!!!! Replace it if you have to! That's what a service contract is for. The refrigerator works great, but the intermittent issue sucks. We waist the entire day waiting for service. And, don't get it solved. REPLACE IT

Expecting to pay out of pocket for a problem that we can’t help it and having poor customer service and not helping in directing us in the right direction

Service time was between 0800-1700. He didn’t call me until about 1530 and then told me he could not make it out due to vehicle issues. I stayed at home an entire day for them not to even come. Then sent pictures of the issue and he told me I had to call GE, there was nothing he could do for me.