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3340 Mall Loop Dr Reviews
Read reviews from customers who used our services at 3340 Mall Loop Dr
Total reviews
291
Average Rating
4.7/5
mickey G,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1764035415948
Jeral is excellent. It’s a shame he isn’t running your company. A& E. Along with Sears. Both totally suck. Soo much for AI. Bots. They cannot get anything right. The Eight hour wait time has changed many years ago. You are the only company doing that. It’s never Ed mentioned until you have an issue with your product. Run Away from this combination. Sears and A&E. Never can get a Real person Their Teck Jerel saved the day. He was pleasent professional. And full of knowledge.We actually dread having to call them for another repair. The most disappointing service company we have ever experienced. They should wait for Eight hours. And get cancelled at hour seven with no reason. Cancelled by the RoBot. They should waste their day waiting for them to arrive. Both times. Yes. You have to wait from 0800. Till 5 pm. To replace the broken part. Nobody currently has a policy like that. As I said. Run don’t walk away. Tom Baley
Thomas B,
Customer service response - Thank you for your feedback, Thomas. We're happy to hear that Jerel provided excellent service, but we're sorry for the frustration with scheduling and communication. Please contact us directly so we can address your concerns.
Sears Home Services on 1763951265221
My service guy was amazing. Very kind, helpful, thorough and friendly.
Sunni M,
Customer service response - Thank you for your positive feedback, Sunni! We're happy to hear that your service technician was kind, helpful, thorough, and friendly.
Sears Home Services on 1763690421832
Marco was very knowledgeable and professional. They replaced the new ice maker quickly and efficiently. I will request Marco in the future.
Katherine D,
Customer service response - Thank you for your positive feedback, Katherine! We're happy to hear that Marco was knowledgeable and professional, and that the ice maker was replaced quickly and efficiently.
Sears Home Services on 1763429606893
Repairman was top notch and friendly. Had to wait 2 weeks for repair after having received the parts 2 days after initial visit.
Brad W,
Customer service response - Thank you for your positive feedback, Brad! We're happy to hear that the repairman was top-notch and friendly, and we appreciate your patience with the repair timeline.
Sears Home Services on 1763429697162
Lisa L,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1762999970667
William was very nice and courteous and did a great job.
Michael J,
Customer service response - Thank you for your positive feedback, Michael! We're happy to hear that William was nice, courteous, and did a great job.
Sears Home Services on 1762142658881
It was Great They knew what they were doing and found the problem right away.
Mary K,
Customer service response - Thank you for your positive feedback, Mary! We're happy to hear that our team quickly identified the problem and provided great service.
Sears Home Services on 1762131233225
Nita L,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1761533109736
Technician Izzy did a fantastic job! He was very professional and patiently answered my many questions. Izzy repaired our dishwasher and carefully cleaned up afterwards. Thank you!
Jackie S,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1761094457763
