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3340 Mall Loop Dr Reviews
Read reviews from customers who used our services at 3340 Mall Loop Dr
Total reviews
287
Average Rating
4.7/5
Kenya W,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1771808115452
Mark was here right on time. He was friendly and fixed my problem quickly and professionally. I am very satisfied.
John P,
Customer service response - Thank you for your positive feedback, John! We're happy to hear that Mark was punctual, friendly, and resolved your issue quickly and professionally.
Sears Home Services on 1763598914234
Great tech and service, would recommend getting a smaller window on when tech arrives. We are giving and 8hr window. Overall, it was an excellent experience. Our investment into this plan is worth it for us.
Artmosis,
Customer service response - Thank you for your feedback, Artmosis! We're happy to hear you had an excellent experience and appreciate your suggestion about the arrival window.
Sears Home Services on 1754879089589
Excellent service! Very Nice! In and out within 35 minutes. The only thing that could have been better was the "window of time" we were given. 8:30am-5:00pm🫤 Didn't make it to our house until almost 4pm.
Marijean P,
Customer service response - Thank you for your feedback, Marijean! We're glad you received excellent service, and we appreciate your patience with the scheduling window.
Sears Home Services on 1731821978487
The service man was very good. How do we get the 8:00 slot? We have had three service visits for one issue and each time we were given 8-5 and we were apparently the last visit. There were other instances and thr same thing.
Barbara B,
Customer service response - We're glad to hear the service was good, Barbara. We apologize for the scheduling inconvenience and recommend contacting us directly to discuss scheduling preferences for future visits.
Sears Home Services on 1745797883885
My service tech was super nice, was in and out of my house within 35 minutes. But, I feel the price was way overpriced, I never expect free services but I feel $299 to adjust a spring on a washer tub that I had to assist with is a lot! No parts were needed, just straight labor cost for 35 minutes of work. And 32 of those minutes were just running wash cycles and removing the back. I have used Sears for a few repairs over the years but after being charged this amount for something that I had to assist with and I could’ve done myself. I unfortunately won’t be returning for future repairs. So, my tech for his friendliness gets 5 stars, to be charged $299 for what was fixed 0 stars.
Danielle S,
Customer service response - We apologize for the trouble you've faced, Danielle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1775694073130
They were selected through my home warranty company to service my AC unit. It took them FOUR days to come out and continued to push the arrival time back. Meanwhile it’s 95 degrees outside. No way to reach customer service. This company is a joke
Angela H,
Customer service response - We apologize for the trouble you've faced, Angela. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750727171161
Unite is still leaking.
carmen V,
Customer service response - We apologize for the trouble you've faced, carmen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722560243753
Devin Called with arrival time, didn't come. I had to call to see if he was still coming. 2 hours afterwards, he got here. Only in house 15-20 minutes to do a preventive maintenance check on washer and dryer. Not satisfied that he checked out throughly and did not even vacuum out dryer lint. Sat in his truck in front of house for over a half hour before leaving. He did order me a dryer switch, which came on time. Dryer is now fixed.
Georgette W,
Customer service response - Thank you for taking the time to bring this to our attention, Georgette. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1722176700585
Amin G,
Customer service response - Amin, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1721390612180
