901 W Morton Ave Suite 18C Reviews
Showing most recent reviews from verified customers of Sears Home Services
Andrew V
Tech came to the house, but wouldn’t work on my dryer. There was a miscommunication between the tech and online software Sears uses to set up appointments. The software said I needed my stove looked at but I needed our dryer fixed.
Customer service response - We apologize for the trouble you've faced, Andrew. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 21, 2025
Lori M
The worst service I have ever had. I have three children and live in an apartment and waited for the service technician on two different occasions, and when he finally did show up, he didn’t wanna walk over the dirty clothes to fix the washing machine.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 15, 2025
Media K
Terrible customer service. They will tell you anything with no accountability or follow through. Don't be lured by promises of a fast service time. Do yourself a favor and find a local repair shop to patronize, it will be faster in the long run.
Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 21, 2024
Olivia F
They rescheduled twice and then said it was completed and nothing was fixed. I have been waiting over a month for my dryer to be fixed and they closed the ticket and now I’m forced to start over.
Customer service response - Thank you, Olivia, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on January 26, 2024
