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802-552-4364
3333 Beverly Rd. Reviews
Read reviews from customers who used our services at 3333 Beverly Rd.
Total reviews
228
Average Rating
4.7/5
Friendly tech
Tech was kind, attentive, and showed confidence in understanding the issue.
Marianne H,
Algonquin, ILRefrigerator
Dino got my refrigerator cooled & then it was back to 55 by noon
Pam B,
Fox River Grv, ILN/a
Too expensive too expensive too expensive too expensive too ex
Manuel F,
Fox River Grove, ILRepair not functional
After all the delays the machine still has E 11 code and doesn't appear to heat the water
Richard R,
Lake In The Hills, ILFreezer condenser & Ice Maker Repair
3 parts were ordered and paid for at the time of the initial visit. The parts all arrived a few days later, but the repair appointment was rescheduled twice due to 'parts not arriving in time.' When I replied and sent pictures of having all parts in hand, the repair appointment finally took place on 2/25. Two days later on 2/27 I had to schedule an emergency return appointment because the ice maker still wasn't making ice, and the freezer was not cold enough to keep food frozen. All of the food is thawing now. Emergency appointment was promptly scheduled for 2/27 after my phone call.
Douglas K,
Hoffman Estates, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740699069382
service repair estimate
repair estimate was twice the cost of the unit new, purchased 4 years ago.
Marsha W,
Lake In The Hills, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775081005418
Repair on our oven
The tech replace the ignitor on the lower oven. In the process he scratched our new quarts counter top. I asked what he is going to do about it. He gave me the phone number to the insurance company. He also did not push the stove all the way back in place or put the cover back on to the light in the lower oven. He also did not test it to determine if it was still leaking gas at start up. The stove is just over two years old.
Michelle Z,
Barrington, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1768343936075
Nice guy but scam
If I can give a zero I would, the guy was nice. He also put on booties. He also diagnosed the issue right away however, for this basic fix that seems to be common he didn't have the parts on the truck otherwise we would've went ahead with the fix because he can't come back until Thursday, which is about six days from today. We can't wait that long plus I took off of work today to sit here for the guy to come for a four hour duration of time to find out that he can fix it, but he doesn't have the parts on his truck when I asked him. Why don't you have these common parts on your truck? He stated he just went through his last set yesterday. This is 100% a scam you scam people out of money to come to their house to charge them without the parts on the truck so then people don't have an option but to potentially take another day off of work a ways away huge inconvenience or now have to go buy another machine. Why would I pay $395 for a repair that was diagnosed today with no parts on the truck and waiting six days for him to come back so I have to take another full day off of work ridiculous. You guys totally just lost a bigger sale if you would've had the basic parts on the truck, but who knows maybe this is your guys MO where you just drive around show up to peoples houses and charge him 129 bucks without fixing anything
Gianna J,
Crystal Lake, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1758329019851
Review
Found out was kinda of rude. Left bad parts sitting around
Jeremy J,
Crystal Lake, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752528315718
Terrible service
The service person was very rude. Demanded I pay first before even exchanging pleasantries. After payment refused to work at the pretext of presence of a mouse inside the a/c unit without even checking if the repair even required opening the unit. I ended up repairing the unit by myself just by fixing the wire on the top of the unit without having to open it. 4 days wait in hot weather and paying $100 was a complete waste. Please train your technician to be more cordial.
Makarand M,
Hoffman Est, ILCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750887546573