6136 W Grand Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jackie A
Service technician was very knowledgeable and had my problem with dryer fixed in a matter of minutes. I would say the biggest problem was getting a technician to come out. I waited two days.
Customer service response - Thank you for your feedback, Jackie! We're glad to hear the technician was knowledgeable and resolved your dryer issue quickly. We apologize for the wait time and appreciate your patience.
Sears Home Services on May 26, 2025
Jane G
Great service. Wish he could have gotten to our house a little sooner.
Customer service response - Thank you for the positive feedback on our service, and we apologize for any inconvenience caused by the wait time. We value your patience and are always looking for ways to improve our response times.
Sears Home Services on July 15, 2024
Rudy S
No issues
Customer service response - Thank you for sharing your experience. We're glad to hear that you had a seamless service!
Sears Home Services on May 20, 2024
Debbie J
Not satisfied.
Customer service response - We're truly sorry to hear you are not satisfied with our service. Thank you for your feedback; it helps us improve.
Sears Home Services on March 31, 2024
Dave C
Techs were both very thorough and professional. The Sears repair company is not impressive. Their scheduling is horrible. They over book and can't make an appointment on time. You don't get a time until the day of appointment 2:30 pm. Tech finally arrived at 6:30 pm.it
Customer service response - We are sorry to hear about your negative experience with our scheduling. We apologize for any inconvenience caused and appreciate you bringing this to our attention. Thank you for your valuable feedback.
Sears Home Services on January 23, 2024
Michael M
The Service was on time, technitin did his diagnosis He said the cold water valve even the code said dE2 clearly its door issue. I have replaced the cold water valve like he said but the code still on display, I contacte LG they said its the door lock they sent the part and it was easy install working perfect. I should not ask what was the problem with the Machine I think the tech after the diagnose was done he should tell you what the problem is. I felt I am introding when I ask him about the issue.
Customer service response - We apologize for the lack of communication, Michael. We appreciate your feedback and will work to ensure our technicians provide clear explanations in the future.
Sears Home Services on June 08, 2025
Bartler M
Customer service response - Hi Bartler, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on December 26, 2024
kelly T
Our repair person was amazing, he was in and out quickly. But on the other hand, they cancelled our appointment 3 times. It took us a month to get our AC repaired.
Customer service response - We're thrilled to hear our repair person impressed you with their efficiency, yet deeply apologize for the inconvenience of multiple cancellations. Thank you for sharing your patience and understanding with us.
Sears Home Services on August 08, 2024
Nathalie D
Very bad experience. The technician was not bad but customer service was terrible.
Customer service response - We apologize for the poor customer service experience and thank you for acknowledging the technician's effort. Your feedback is important to help us improve.
Sears Home Services on June 30, 2024
Brenda L
The man who came to service my appliance was very nice and knowledgeable. Unfortunately he said he was unable to obtain the part and couldn't help us. We found the part online and fixed it ourselves and therefore have to give a bad review
Customer service response - We're glad you found our staff nice and knowledgeable, but apologize for the difficulty in obtaining the part. Thank you for sharing your experience.
Sears Home Services on June 03, 2024
