6136 W Grand Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Diane B
Would of been nice if he wiped out the washing machine tub and threw away the used parts.
Customer service response - We apologize for overlooking these details and will ensure our technicians are more thorough in the future. Thank you for bringing this to our attention.
Sears Home Services on May 31, 2024
Ben L
Customer service response - Hi Ben, we appreciate you taking the time to leave us a rating. We hope we can serve you again with Sears Appliance Repair in the future. Thanks!
Sears Home Services on May 23, 2024
BARBARA A
My new icemaker still NOT working
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on July 13, 2025
Eric B
The technician showed up to do the repair and did not bring the replacement part... Then had to leave and go get it lol
Customer service response - We apologize for the trouble you've faced, Eric. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 14, 2025
Holly B
The TECHNICIAN was very nice and was adept and fixed the problem quickly. HOWEVER, getting him to actually come to the house was a ROYAL PAIN. That was the SCHEDULING DEPT'S FAULT! It took only a few days to get the part to the house. But it took OVER A MONTH to understand that fact after numerous phone calls and rescheduling several times!! Ridiculous for Sears to handle a simple repair so badly!
Alisa L
My dishwasher is leaking now.
Customer service response - Thank you for taking the time to bring this to our attention, Alisa. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 07, 2024
cory K
Had to take off 4 days of work to get my dryer fixed. Lack of communication, didn't show up twice and rescheduled.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 01, 2025
Brizeida A
Worst service … waited a week for the service not even to be completed, the most simplest work yet couldn’t been fixed smh.
Customer service response - We apologize for the trouble you've faced, Brizeida. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 29, 2025
Kellie B
We have a pre-2/2021 Home Depot warranty on our dishwasher, and apparently they use Sears for the claims/service calls. The guy they sent (John from A&E Factory) didn’t actually look at our dishwasher at all, just turned it on, sat on hold for 10+ minutes with someone (either Customer Service to update them or to order parts, we assume), told us the parts WE needed to order, and told us how much WE would have to pay. He didn’t give us any additional information at all. When we called Home Depot warranty to tell them about the experience, they let us know that once Sears closes out the claim we have to call back to reopen it (we have to wait 24 hrs for them to submit their report from the “visit”). UPDATE 7/26/25: John came & replaced parts after 2 reschedules, and the noise is worse.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 13, 2025
Dr. L
This is the worst Customer Service ever. The automated system does not give the customer a chance to actively engage with a person. You must be available between 8 AM and 5 PM at the whim of the Sears Customer Service program. Regardless of the hours, I spent trying to get a hold of a person to let them know that I had to work for one and half hours during that eight hour period, they came during that time I needed to be at work even when I was clear. This is the worst customer service, Very disrespectful and ignores customers needs.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 29, 2025
